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The room is quite spacious, it feels like at grandma's house, the air conditioner sm WHny works well even though it looks a long time, the location is in the middle of the city so if grab is cheap, only the pillows are a bit slippery

The room is clean and comfortable, the bed is king, the food has a lot of variety and tastes delicious, the location is a bit complicated but in my opinion it's nice, in the middle of the city too. There is a lack of parking area (inadequate especially when there are lots of guests), staff may also not be able to be increased because on weekends there is a lack of staff, but the staff service is good & friendly.

Affordable, modern and clean. Shopping mall is literally next door and selection of eateries are available in the surrounding. The building looks new and therefore modern and clean, however the room lacked soundproofing, you can hear any noise from the corridor and the surrounding rooms. Lobby is on the second floor, was confused when we reached. Parking is very limited, we were fortunate that we got spot to park, my guess you won't be so lucky during weekend or busy days. Staffs are nice and helpful. Very near to the train station which is one of the primary reason we chose to give this hotel a try.

Menginap 2 hari di hotel emerald untuk kesan2nya: + lokasi strategis di pusat kota sby sekitar 10mnit dr stasiun gubeng, dan tp, dekat restoran2 sekitar 5 menit berkendara, sebenarnya dekat hanya kawasannya banyak lampu merah + sarapan walaupun ala carte, tapi rasanya enak 👍 rasanya mirip rice bowl s*lar*a + dapat kamar lantai 1 jadi dekat tidak perlu naik2 + kamar double bed ukuran bed luas ukuran king size + air panas utk mandi berfungsi dengan baik dan arusnya deras hanya knop untuk putar showernya terkadang copot sepertinya waktunya diganti + tidak ada sandal hotel + WIFI cukup kencang di siang hari, agak melambat di malam hari tapi overall bagus - jika dapat kamar lt 2 dst, harus naik tangga dulu setengah lantai dulu baru ada lift (kata resepsionisnya, saya tdk mencoba naik lift krn dpt kamar di lt 1) - dapat kamar tanpa jendela, tp ada kamar lain twin bed yang ada jendela dan terasnya di lt 1 - parkiran tidak rata, susah untuk menarik koper, sepertinya perlu di perbaiki - lobi sempit dan kecil hanya ada sekitar 2-3 kursi, tidak cocok untuk menunggu dalam waktu yang lama atau untuk mengobrol - tidak ada heater dan compliment air mineral botol, tapi sebagai pengganti disediakan teko air minum dan 2 gelas kaca untuk diisi sendiri dengan air galon dispenser merk cl*o yang segar yang disediakan di lorong hotel tapi pilihan air panas di dispensernya saat saya coba tidak berfungsi, hanya air biasa yang berfungsi Overall bagus, asal dapat lantai 1 maka tidak masalah tidak perlu naik, sarapan enak, harap di perhatikan dispenser air panas untuk minum subaya bisa berfungsi dengan baik

Stayed here because there was a wedding event near the hotel, so just walk, the place is clean, the service is good... in front of the hotel there is someone selling duck rice for 19k, pretty good. for help when you are hungry at night👍the view is city view. It's really fun to stay here 🫰

I found this hotel to be great for a budget traveler like me. I booked it through agoda.com for a discounted price. I stayed two nights which was a good experience. The receptionists were very friendly and helpful. Hotel location is strategic because I could get access to public transportation right in front and to food vendors when I was hungry. The facilities like lifts, toilets, etc in the hotel are excellent. Room's space is good and comfortable. The only non-positive comments from me are: no breakfast included because of the discounted price. I had to pay extra Rp50,000 for a small plate of fried rice and two slices of bread and a cup of coffee. I could get better offer with that 50,000 outside the hotel. Anyway, no big deal. I can further say that for one person only. I also saw women's hair underneath the bed. I guess they have not cleaned the room properly yet. Overall, the experience is good. I still recommend this hotel to other travelers.

I know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.

Hostel located in the middle of Surabaya city which is very affordable, walking distance from Gubeng Lama station and several tourist attractions, malls, Grand City Surabaya. Very friendly service with very cheap room rental costs, suitable for backpackers who can try it. Free breakfast is provided with toast and tea or coffee. There are also lots of rooms, very comfortable, quiet and not hot, you can use the wifi which is quite fast, the bathrooms and toilets are clean.

This hotel has been used to be very good in service and facilities, but now it has become less tidy with peeling walls, untidy corridors, less varied and less interesting breakfast menu. The musty smell in the hotel environment and the stench if not managed properly in the future. Thank you