EDIT: Customer service non-existent. I have EMAILED the hotel and took the time to submit the form on their website. NO RESPONSE. Ignore the review replies - this hotel makes no effort to contact you to discuss feedback. Including photos so this goes to the top of their page. Coquillade Provence Resort & Spa, you’ve got a stunning location, but our honeymoon experience was riddled with issues that left us more frustrated than fulfilled—especially given the price we paid. It all started when we arrived at our honeymoon suite, expecting luxury but instead greeted by a loud, persistent noise from the air conditioning unit. It was more than just a minor annoyance; it disrupted the peace we were looking forward to. Despite multiple reports to the staff, the issue remained unresolved, leaving us with restless nights. As if that wasn’t enough, we walked into a room that had clearly been overlooked by housekeeping, with spiders and cobwebs in plain sight. The biggest disappointment, though, was the hot tub—what should have been a romantic highlight turned out to be a hornet hangout. By day two or three, we were too scared to even go near it, and it wasn’t until my wife discovered a hornet nest in the umbrella by the pool that we had any answers. For the premium price we paid, not being able to use the hot tub was a huge letdown. The issues didn’t stop there. On our last night, we were hit with a double whammy: an invasion of ants inside our suite and an infestation of snails in the yard outside. The ants went straight for the treats left out for us, and the snails took over the outdoor area, making it impossible to enjoy any aspect of our surroundings. It felt like nature was staging a full-scale assault on our honeymoon, and what made it even worse was the lack of a proactive apology or any meaningful compensation from the staff. At a resort charging these kinds of rates, this kind of service is simply unacceptable. The food, while beautifully presented, was another disappointment. The flavors didn’t match the visuals, and it left us underwhelmed. One night, our waiter completely misinterpreted our order, and though he offered to take a glass of alcohol off the bill as an apology, he then forgot to do so. This kind of oversight is something I wouldn’t expect at a budget hotel, let alone a luxury resort. It’s clear that attention to detail was sorely lacking during our stay. What’s most frustrating is thinking about the Ritz Carlton’s famous $2k rule, where staff are empowered to make things right for their guests. If Coquillade had adopted even a fraction of that mentality, our experience could have been redeemed. Instead, we were left feeling like our concerns were brushed off, with no effort made to rectify the situation. To be fair, there were some bright spots. The massage was exceptional, and the gym was well-equipped, offering a rare highlight in an otherwise frustrating stay. The room itself had the potential to be beautiful—if only it hadn
Outstanding
71 Reviews