To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(305)
Positive reviews(301)
Reviews with photos/video(175)
Friendly staff(140)
Tasty dinner(59)
Relaxing hot springs(49)
Great location(39)
Offers pick-up/drop-offs(27)
Large rooms(15)
Secluded lake view(12)
Well designed(9)
Negative reviews(4)
Guest User
New Main Building Japanese Style Room
Stayed in Jan 2025
Couples
25 review
2.5/5
Posted on Mar 3, 2025
It's rare to start off a review with a warning but please please please remember to look at the bus schedules before you decide to go out for the hotel as you might end up walking 40 mins from Kawaguchiko station to the hotel.
We were disappointed with the dinner as we already informed the hotel about the allergy restrictions few weeks ago but they still got it wrong. They checked it with us during check in and we corrected them already. However, when it's dinner time, we still found the item in meal... We corrected them again after dinner but the breakfast meal was still not corrected in the end.
Pretty bad experience for us.
But for the view... 5-star.
Kheng Huat
New Main Building Japanese-Western Style Room
Stayed in Jan 2025
Couples
4 review
4.0/5
Very Good
Posted on Mar 12, 2025
The hotel was very helpful when we arrived, they explained every detail about the things to do in the hotel area. We purchased the meal from the hotel, the food was great
Suzi Soh
Bettei Rin Japanese Style Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Fantastic location with Mt Fuji visible right from the balcony in our bedroom, truly a breathtaking view! Cozy environment and clean. Delicious dinner and breakfast with a variety of Japanese Kaiseki Courses. Rooftop hot spring with fantastic views of Mt Fuji, highly recommended!
Barrylee
Bettei Rin Japanese Western Room
Stayed in Dec 2024
Couples
41 review
4.7/5
Amazing
Posted on Jan 21, 2025
The location of the hotel is excellent with a stunning view of the Fuji Mountains and the Kawaguchi Lake. The Japanese style dinner and breakfast are delicious. There are enough parking spaces for guests if you’re driving to the hotel.
Guest User
Main Building Japanese Style Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 9, 2025
Excellent location with great view of mt. Fuji. 5 star service through. The breakfast and dinner were super delicious .
6/9
Anonymous User
New Main Building Japanese-Western Style Room
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 15, 2025
My family and I really enjoyed our stay at Fuji Ginkei. Will definitely come back.
Guest User
Main Building Japanese Style Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Very conveniently located
Instant confirmation
Facility and room are great
Will book again!
MileyL
Bettei Rin Japanese Style Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
All staffs are very welcoming and friendly. The whole experience is very nice and smooth. Delicious dinner and breakfast with a variety of Japanese dishes. The osen view in the morning is generous, facing the Mount Fuji. Recommended!
Zach Daniel
Bettei Rin Japanese Style Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 31, 2024
We loved our trip to Mt Fuji, it was even better with Fuji Ginkei, the staff were exceptionally great! We’re muslims and they did their best to cater food for us!
An absolute wonderland, I highly recommend it you can even see Mt Fuji from the bedroom 🗻
Very clean rooms, the showers were amazing, the food was great, go for it guys!
Wenshyan
Main Building Japanese Style Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 21, 2024
great, good meal, nice facility,and kindness. It was too thick to block the moutain in that day.
Guest User
Bettei Rin Japanese Style Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Very good view with nice service。
The Gnit
New Main Building Japanese Style Room
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 3, 2024
The room is spacious and clean. It has a good view of Mount Fuji too but too bad during my stay it’s cloudy. Overall it’s a wonderful stay and nice exploring
Guest User
Bettei Rin Japanese Western Room
Stayed in Feb 2025
Couples
9 review
4.7/5
Amazing
Posted on Mar 5, 2025
Excellent services, nice room facing Mt Fuji
Nice dinner , nice breakfast
Staff are helpful and kind
Jesslu123
Bettei Rin Japanese Style Room
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Nice food and nice view. Can see Mount Fuji directly. There are many car parks available
6/9
Wesper
Bettei Rin Japanese Style Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
It's really surpriseing about the warmth and cozy of this hotel. Not only the environment, the room, but their services is so impressed us. By the way the fuji view is breathtaking as it says in the booking . . . No lies at all
Oh, almost forget. The food that hotel provided is delicious!!
LOVE THIS HOTEL !!!