Sofitel Frankfurt Opera

Sofitel Frankfurt Opera Reviews

Sofitel Frankfurt Opera

Opernpl. 16, Frankfurt, 60313, GermanyView Hotel Details
Sofitel Frankfurt Opera
Sofitel Frankfurt OperaSofitel Frankfurt OperaSofitel Frankfurt Opera
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Sofitel Frankfurt Opera Guest Reviews

4.5/5
Great
94 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(94)
Positive reviews(28)
Reviews with photos/video(1)
Great location(6)
Awesome stay(5)
Friendly staff(5)
Guest User
Classic Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Great hotel with the best service in Frankfurt. Good restaurant food and all the staff are so friendly
Piven Pich
Superior Queen Room
Stayed in Aug 2024
Family
15 review
4.5/5
Great
Posted on Sep 20, 2024
The Room Was nice and big. Loving it
BKT
Classic Queen Room
Stayed in Mar 2023
Travel with friends
51 review
5.0/5
Outstanding
Posted on Apr 20, 2023
the location was very good near the shopping spots
Response from Property: Bonjour BKT,We very much appreciate your comments regarding your recent stay at Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I am very happy to share your kind comments and compliments with all our colleagues.Thank you again for your feedback and we look forward to welcoming you back to Sofitel Frankfurt Opera in the near future.Yours sincerely,Andre BeermannGuest Experience Manager
Guest User
Classic Queen Room
Stayed in Apr 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 18, 2024
Good Location Very nice hotel ~
Response from Property: Bonjour,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera.Sincerely,Steffen OpitzGeneral Manager
Beatrix
Prestige Suite
Stayed in Jun 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 3, 2023
amazing interior
Response from Property: Bonjour Beatrix,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager
Guest User
Superior Queen Room
Stayed in Jan 2022
Business travelers
72 review
5.0/5
Outstanding
Posted on Mar 8, 2022
Excellent services, the staff are so nice and helpful. A great stay here.
gataua
Luxury Twin Room
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2023
nice hotel
Response from Property: Bonjour Gataua,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed.It is always a pleasure to receive positive feedback, and we will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager
Anonymous User
Classic Queen Room
Stayed in Oct 2024
Couples
17 review
4.3/5
Very Good
Posted on Jan 28, 2025
The location is good, the waiters are very enthusiastic, it's just average, there's nothing wrong with it, but there's nothing special about it either. If I come to Frankfurt again, I might try another hotel.
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Guest User
Classic Queen Room
Stayed in Jun 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The hotel is elegant, close to the business center and convenient for travel
Original TextTranslated by Google
Response from Property: Bonjour,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera.Sincerely,Steffen OpitzGeneral Manager
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travelers
57 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Five-star hotel, large rooms, reasonable price, and delicious breakfast!
Original TextTranslated by Google
Response from Property: Bonjour,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera.Sincerely,Steffen OpitzGeneral Manager
Taeyeon1
Classic Queen Room
Stayed in Oct 2023
Couples
13 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Because it’s right next to the opera The location is so good. There is an S-Bahn that goes directly to the airport. Convenient transportation Thank you for upgrading the room I had a good rest in a nice room. The private spa was also great. I want to go again
Original TextTranslated by Google
Response from Property: Bonjour,Thank you for the great review of our hotel.We are delighted that you enjoyed your stay and hope to see you again very soon at Sofitel Frankfurt Opera.Sincerely,Steffen OpitzGeneral Manager
Guest User
Junior Twin Suite
Stayed in Aug 2023
Business travelers
8 review
3.0/5
Posted on Nov 2, 2023
The hotel is slightly older Meals are also very average After we arrived after a long-distance flight, we communicated with the hotel to see if we could check in an hour earlier. Because we had children, the hotel was very pushy and rigid. The reply was that if we wanted to arrive in advance, even just one hour in advance, we would have to pay to upgrade to a more expensive room type. At that time, I saw that there were still rooms available temporarily, which means that such an expensive hotel was unwilling to adjust rooms for us when there were rooms. They did not consider our feelings and just let our family sit in the lobby and wait without anyone caring. , the feeling is very bad!
Original TextTranslated by Google
Response from Property: Bonjour,First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. We value your feedback as the most valuable tool to evaluate our services and improve ourselves where needed.We regret to read that your stay with us was not entirely living up to your expectations. Our aim is to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. Your comments will be shared with the department heads in order to prevent from happening again in the future. We would very much appreciate a second chance to prove ourselves a better host and hope to see you ageing at Sofitel Frankfurt Opera.Sincerely,Vera BlackertAssistant to the general Manager
YOSHIYA
Prestige Suite
Stayed in Nov 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Jan 8, 2025
That's good!
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cat chen
Superior Queen Room
Stayed in Dec 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Location services are relatively excellent.
Original TextTranslated by Google
Response from Property: Bonjour dear Cat Chen,We very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera.It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading.We hope to be able to welcome you back Sofitel Frankfurt Opera in the near future.Sincerely,Vera BlackertAssistant to the General Manager
Guest User
Classic Queen Room
Stayed in Apr 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 30, 2023
I can highly recommend the Sofitel Opera, the location in the middle of the city is very good, the room is very nice and the service is extremely courteous and friendly.
Original TextTranslated by Google
Response from Property: Bonjour, Thank you very much for your comments regarding your recent stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive such positive feedback and I look forward to sharing your kind comments and compliments with all our colleagues. Thank you again for taking the time to share your feedback with us and we hope you will We look forward to welcoming you back to the Sofitel Frankfurt Opera in the near future. With best regards, Andre Beermann Guest Experience Manager