Ujoy Resort Holiday Villa (Foshan Midea Egret Lake) Reviews

Response from Property: Thank you so much for taking the time to share such a thoughtful and detailed review of your stay at our villa. We are thrilled to hear that you found the villa to be “really nice and cozy” and that it met your expectations as a great place for a family or friend’s gathering.Your kind words about the comfort and cleanliness of the bedrooms, as well as the living room and kitchen, mean a lot to us. We strive to ensure that every guest feels at home during their stay, and it’s wonderful to see that we have succeeded in doing so for you.We hope to have the opportunity to welcome you back for another memorable stay in the future.

Response from Property: Dear customer, thank you very much for your good comments. We are very happy that you are satisfied with the room and the housekeeper room service! We attach great importance to the cleanliness and hygiene of the room, and regularly carry out thorough cleaning and disinfection to ensure a clean and comfortable environment for every guest. Our housekeeper team has always provided guests with thoughtful services with a warm and professional attitude. They have received professional training and are happy to solve guests' needs and problems. In addition, the hotel is also developing, and the facilities and equipment you see will continue to improve. Thank you again for your good comments and choice, and look forward to the opportunity to provide you with high-quality accommodation and service experience again next time!

Response from Property: Dear guest: Thank you for staying at Yujian Resort Hotel. We are very sorry that you were disappointed during your stay. We are deeply sorry for this. We have always attached great importance to the hygiene of the guest rooms. The problem you described should not happen. Our room manager has reviewed our room hygiene process and implemented a stricter hygiene inspection system. We have carried out comprehensive disinfection of all the mentioned hygiene to ensure the cleanliness standards of the rooms. We will seriously study the problems you mentioned and actively make corrections. We deeply regret the attitude of the housekeeper and the inconvenience of parking. We will investigate the matter immediately and take appropriate measures to improve our service. We understand your disappointment and dissatisfaction with this experience. We will do our best to ensure that such problems do not occur again and continue to improve the quality of our service. Thank you for your help. We hope to provide you with a satisfactory stay experience during your next stay and look forward to seeing you again.

Response from Property: Thank you for your good comments on our hotel! We are very glad that you and your family had a pleasant vacation and enjoyed our butler service and the room facilities full of children's elements. Your satisfaction is our greatest motivation. We will continue to work hard to provide high-quality services and a comfortable environment. We look forward to your visit again! If you have any other needs or suggestions, please feel free to let us know and we will try our best to meet your requirements. Thank you again for your support and affirmation!

Response from Property: Dear customer: Hello, thank you for your generous gift of five little stars. May you shine like a star and not be alone. With your support, we will continue to work hard, wish you a happy life, and look forward to your next visit.

Response from Property: Dear customer, thank you very much for choosing our hotel and giving us a 5-star rating! We are very happy to hear your affirmation of the authenticity of our house photos, hygiene and housekeeping services. We have been working hard to provide guests with the best accommodation experience. Regarding your suggestion to install screens and provide electric mosquito coils, we attach great importance to your opinions. We will further consider these improvement measures to provide a more comfortable and convenient environment for you and other guests. Thank you again for your praise and valuable suggestions, we look forward to providing you with more perfect service next time! If you have any other questions or needs, please feel free to let us know, we will serve you wholeheartedly. I wish you a pleasant journey!

Response from Property: Dear customer, thank you very much for choosing to stay in our hotel and writing such a good review! We are glad that you have given good comments on our environment, room bedding, parking space and restaurant. We have been committed to providing guests with a comfortable and convenient accommodation experience, and we are very happy to hear that you have made further improvements in the Luhu area. Thank you for your appreciation, and we will continue to work hard to bring better services to you and all customers. Looking forward to serving you again!

Response from Property: Dear guest: Hello, thank you for staying in our hotel and leaving a review. The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: Dear guest: Hello, thank you for staying in our hotel and leaving a review. The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: Dear customer, thank you very much for your good comments. We are very happy that you are satisfied with the cleanliness of the room and the housekeeper service! We attach great importance to the cleanliness and hygiene of the room, and regularly carry out thorough cleaning and disinfection to ensure a clean and comfortable environment for every guest. Our housekeeper team has always provided guests with thoughtful services with a warm and professional attitude. They have received professional training and are happy to solve guests' needs and problems. In addition, the hotel is also developing, and the facilities and equipment you see will continue to improve. Thank you again for your good comments and choice, and look forward to the opportunity to provide you with high-quality accommodation and service experience again next time!

Response from Property: Dear customer, thank you very much for choosing Ctrip and giving a good review to our hotel. We are glad that you and your children had a peaceful and pleasant time in our hotel and were very satisfied with your comfortable accommodation experience. You mentioned that you hope our garden can be improved, and we will attach great importance to your suggestions. We will seriously consider your feedback and will work hard to improve our garden to make it more beautiful and pleasant. Thank you again for your support and appreciation of our hotel, and we look forward to providing you with excellent service again. If you have any other needs or suggestions, please feel free to contact us. I wish you and your family a happy and smooth journey in the future!

Response from Property: Dear guest: Hello, thank you for staying in our hotel and leaving your comments. We are very happy to bring you a wonderful time. Our rooms with various themes are very suitable for children, and they are convenient and beautiful. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Thank you for the beautiful photos you provided. Looking forward to your visit again and wish you a happy life.

Response from Property: Dear guest, Thank you very much for choosing to stay in our hotel and taking the time to share your pleasant experience! Your satisfaction is our unremitting goal, and we are very pleased to hear that you and your children had a great time in our facilities and services. We have been committed to providing every guest with a comfortable and convenient accommodation experience. Your affirmation of our services and facilities is the best reward for our team's efforts. Your praise will motivate us to work harder to provide you and every guest with better services and experience. Looking forward to your visit again, we will serve you wholeheartedly and make your stay more pleasant and unforgettable! Wish you all the best!

Response from Property: Dear customer, hello. Thank you very much for staying at the hotel. We are very sorry for the bad experience you had. We understand your dissatisfaction with the facilities, especially the safety issues of the slide and the swimming pool. The hotel has always paid attention to the maintenance and update of the guest room facilities and equipment. We will convey your feedback to the relevant departments and hope that they can improve the quality and maintenance of the facilities. Thank you again for your visit and wish you a happy life!