Swissotel Foshan Guangdong

Swissotel Foshan Guangdong Reviews

Swissotel Foshan Guangdong

Floor 1, Global International Plaza, No. 1, Chengmentou West Road, Chancheng District, Foshan, Guangdong, 528000, ChinaSee Hotel Details
Swissotel Foshan Guangdong
Swissotel Foshan GuangdongSwissotel Foshan GuangdongSwissotel Foshan Guangdong
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1 night

Guest Reviews

9.1/10
Good
1686 review
Verified reviews
Location9.2
Amenities8.8
Service9.2
Cleanliness9.3
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All reviews(1686)
Positive reviews(1647)
Reviews with photos/video(415)
Delicious breakfast(191)
Loved the view(108)
Friendly front desk staff(87)
Located downtown(36)
Great swimming pool(29)
Delicious buffet(25)
Negative reviews(39)
Michael Mok
Cozy Family Room
Stayed in Apr 2025
Family
23 review
10.0/10
Outstanding
Posted on Jun 2, 2025
As always an excellent stay at my favourite hotel in Foshan. The room is well kept and clean and the service is great even with our very late check in around midnight. Breakfast is good and well suited for the dragon boat festival with dumplings.
Guest User
Premier Twin Bed Room
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on May 1, 2025
Room was very comfortable .Reception and Housekeeping service was attentive and quick to respond to our needs!
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our Reception and Housekeeping service met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
melaieamiguel@17
Premier King Bed Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 5, 2025
Our suite is luxurious The location was ideal for activities, sunset stroll and exploring the city Thank you for helping us celebrate our 25th years of love with such grace and hospitality.We'll cherish this memories forever and look forward for our next stay.
Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful feedback! We are truly delighted to hear that you enjoyed celebrating your 25th anniversary with us. It was our honor to be part of such a meaningful milestone, and we’re thrilled that our team could help make your celebration memorable. At Swissotel Foshan, creating special moments for our guests is at the heart of what we do. Your kind words inspire us to continue delivering heartfelt service to everyone who walks through our doors. Once again, congratulations on your 25th anniversary! We hope to welcome you back soon for many more joyful occasions in the future. Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Chiew Sim
Premier King Bed Room
Stayed in Jan 2025
Couples
6 review
10.0/10
Outstanding
Posted on Apr 26, 2025
Hotel is well kept despite its age. Location is very convenient to all the attractions and we really love and enjoy the huge room with comfy bed and great city views! Extremely good value for money!
Response from Property: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Guest User
Premier Twin Bed Room
Stayed in Dec 2024
Family
1 review
9.0/10
Great
Posted on Jan 21, 2025
The actual rooms were better then the photos. Breakfast was pretty good. Loved the pastries. Good croissants. Minor hiccups, amenities was to be sent to the room but did not arrive, telephone was not working, and there was some stuff I’d previous guest still in the room. Managers were very helpful.
Response from Property: Dear Guest,Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. We already shared your feedback with our Housekeeping team and do related training to avoid the same situation happen again. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Guest User
Premier Twin Bed Room
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 7, 2025
Convenient location walking distance to zhumiao but hotel is a bit dated. The queen bed is actually 2 smaller mattresses so sleeping in the middle is not comfortable. You can get a nice view of the city from 51st floor.
Response from Property: Dear guest, Thank you for choosing to stay with us at Swissôtel Foshan. Please accept my apologies that the inconvenience made by our mattress during your stay. Please feel free to contact our front desk or Swiss Service, if you have any problem during your stay, we will do our best to handle the problem and improve your experience. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Look forward to welcoming you back soon! Sincerely greeting from Swissôtel Foshan Assistant Guest Experience Manager Becky He
Wak1992
Junior Suite
Stayed in Mar 2025
Travel with friends
11 review
10.0/10
Outstanding
Posted on Apr 6, 2025
Amazing weekend 😎😎
Response from Property: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Guest User
Premier King Bed Room
Stayed in Apr 2025
Business travelers
15 review
9.0/10
Great
Posted on May 4, 2025
I have extended my stay in this hotel for third time , but the problem that the room service was not good in this time , I have made an order for plate , fork and Knif to eat some fruits in my room , and i call room services many times and they said we will bring you it very soon , 3 hours passed and finally the brought it to me . this is only the problem . and also the deposit which I paid to agent did not returned back to me even i paid all payment in Cash when i check in .
Response from Property: Dear guest,Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. Your feedback has been shared with Housekeeping team. Sufficient staff should be arranged during holidays to enhance guest experience.We sincerely apologize for the inconvenience caused regarding the non - return of your deposit. If the deposit was paid via international credit card, there might be a settlement delay of a few days. If you haven't received the refund after this period or if you have any other concerns, please feel free to contact us. We are more than happy to assist you further and resolve this issue promptly.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Jonathan
Premier King Bed Room
Stayed in Mar 2025
Couples
1 review
9.5/10
Amazing
Posted on May 2, 2025
Great stay! Overall very nice hotel for a very good price. The restaurants there and the bar were all nice as well.
Response from Property: Dear Guest, Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at Swissotel Foshan and that our restaurants and bar met your expectations. Our team strives to create memorable experiences for every guest, and your kind words motivate us to keep raising the bar. We hope to welcome you back soon for another exceptional stay! Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Niaani
Surprise Blind Box Room
Stayed in Mar 2025
Business travelers
30 review
10.0/10
Outstanding
Posted on Apr 28, 2025
Great hotel. Size of the room is good. Staff friendly. Breakfast good. Location close to a nice area with coffee shops, restaurants and bars.
Response from Property: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Guest User
Premier Twin Bed Room
Stayed in Mar 2025
Business travelers
3 review
10.0/10
Outstanding
Posted on Apr 30, 2025
One of my favorite in foshan, location is the biggest advantage, every thing is available within 200 mtrs of the hotel, helping staff and good food adds value to the property.
Response from Property: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He
Guest User
Premier King Bed Room
Stayed in Mar 2025
Business travelers
2 review
9.5/10
Amazing
Posted on Apr 27, 2025
The hotel location is very good and far about 500 meter from zhemio metro station exit A or D . I got the room without window but the bathroom has window , I extended my stay in this hotel and  they changed my room to other better room which has a big window . this hotel has a free shuttle bus to canton fair . The room is very clean and bathroom too , but the bed is not comfortable and hard mattress a little bed and pillow not good too . Very soft . But I will back again for this nice hotel
Response from Property: Dear guest,Thank you for choosing to stay with us at Swissôtel Foshan. And we sincerely apologize for the inconvenience and service lapse that you received during your stay. We're sorry to hear that you're not satisfied with the bed's comfort. At our hotel, we offer a selection of soft mattresses and pillows. If you'd like to try a different combination to enhance your comfort, please feel free to let our front - desk staff know. They will be more than happy to assist you and make the necessary arrangements.We hope this solution will improve your stay with us. If you have any other concerns or needs, don't hesitate to reach out.Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.  Sincerely greeting from Swissôtel Foshan  Assistant Guest Experience Manager Becky He
Nikhen
Premier Twin Bed Room
Stayed in Mar 2025
Business travelers
14 review
8.5/10
Very Good
Posted on May 2, 2025
Hotel seems to be old. They were kind to provide us big room top floors which was very spacious.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused during your stay and appreciate your insights, as they help us improve our services. Regarding the condition of the hotel, please know that we are actively planning renovations to enhance our facilities and ensure a more modern and comfortable experience for our guests. Your comments have been noted as valuable input for these upgrades. Your satisfaction is our priority, and we hope to welcome you back in the future to experience the improvements firsthand. Should you have further suggestions, please do not hesitate to reach out to us directly. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience ManagerBecky He
Jon Yau
Cozy Family Room
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 21, 2025
The experience was good, conceigre was very helpful. The facilities were a bit old and the toilet was not as clean as we expected. The food (breakfast) was ok, not many choices but pretty fresh. Overall the experience was fine.
Response from Property: Dear guest,Thank you for choosing to stay with us at Swissôtel Foshan. We sincerely apologize for falling short of your expectations regarding our facilities and breakfast offerings. Your comments are crucial as we prioritize renovations and collaborate with culinary teams to diversify menu options. While improvements are underway, please contact our staff anytime — we’ll do our utmost to address your concerns promptly. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience ManagerBecky He
Tek Khim
Swiss Executive Twin Bed Room
Stayed in Mar 2025
Family
3 review
9.5/10
Amazing
Posted on Apr 20, 2025
The service at the reception was efficient and helpful. Great staff! They cared about our comfort as we got upgraded to a nice 2-bedroom apartment. Highly recommended!
Response from Property: Dear guest,Thank you for your choosing. We are very glad to read that you enjoy the stay at Swissôtel Foshan. It was a pleasure to have you stay with us and we all look forward to welcoming you back soon to hopefully exceed your expectations.Sincerely greeting from Swissôtel FoshanAssistant Guest Experience Manager Becky He