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Verified reviews
Location9.3
Amenities9.0
Service9.4
Cleanliness9.3
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All reviews(2210)
Positive reviews(2107)
Reviews with photos/video(448)
Friendly front desk staff(255)
Classy environment(211)
Delicious breakfast(147)
Fantastic river view(107)
Perfect for kids(46)
Great swimming pool(32)
Delicious buffet(24)
TV was average(18)
Negative reviews(103)
Guest User
Deluxe City View Twin Room
Stayed in Apr 2025
Traveling with friends
1 review
9.0/10
Great
Posted on May 15, 2025
The hotel staff Crystal was super kind n polite and she served us well and offered free breakfast
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店,並抽出寶貴時間分享您的入住體驗。我們非常重視每一位客人的反饋,您的意見對我們不斷改進服務至關重要。我們很高興得知您對我們的前台員工Crystal的服務表示滿意。我們始終致力於為每位客人提供熱情周到的服務,您的讚賞是對我們最大的鼓勵。如果您未來還有出行計劃,歡迎再次選擇我們酒店,我們將一如既往地為您提供優質的服務。祝您生活愉快!
Anonymous User
Deluxe City View Twin Room
Stayed in Apr 2025
Traveling with friends
8 review
9.5/10
Amazing
Posted on May 5, 2025
This hotel located in Shunde City. This is a classic Sheraton Hotel.
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店!喜來登品牌源於1937年,在全球有四百多家酒店和將近一百家度假酒店,喜來登的特色品牌項目有喜來登特色睡眠體驗、喜來登行政酒廊俱樂部、喜來登健身計劃等。我們服務於世界,為您營造心之所屬。真誠歡迎您的再次蒞臨!
Annnniee
Deluxe City View Twin Room
Stayed in Feb 2025
Couple
7 review
9.0/10
Great
Posted on Mar 7, 2025
Nice but nothing much around the location for us particularly. Overall big room and spacious. Nice staff and friendly.
Response from Property: Dear Guest,Thank you for choosing Sheraton Shunde Hotel! It seems that you didn't enjoy your stay with us and we apologize for that. Sheraton Shunde Hotel located in the city central axis and is situated right on the bank of the Desheng River in Shunde's New Town. Within walk distance to Daxin shopping mall and Shunde museum, library, Snoopy Amusement Park. Within a 15 minute drive to nearby sites such as the OCT Theme Park, Baolin Temple, Shunfeng Mountain Park, Qinghui Garden and Chuanlord Holiday Manor. Less than 10km to Shunde Ferry, BTS Station, Bus Station. We are looking forward to welcoming you back!
Guest User
Deluxe River-view Queen Room
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 14, 2025
Nice hotel
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店!酒店位於順德大良新城區,毗鄰順德金鳳凰廣場。房間面積45至298平方米,視野廣闊,可遠眺錯落有致的城市景觀或賞心悦目的江景。此外,酒店地理位置優越,離順順德港、廣珠城軌容桂站、清暉園、順德華僑城歡樂海岸及順峯山公園僅需15分鐘左右車程。有“出則鬧市,入則桃源”的美譽哦。真誠期待您的再次蒞臨!
Guest User
Deluxe River-view Queen Room
Stayed in Jun 2025
Couple
1 review
7.0/10
Posted on Jul 25, 2025
The hotel is fantastic with excellent view. However, it is a bit far from local aminities. Have to use car transports to reach local aminities.
The television is a bit old and small.
Response from Property: 尊敬的貴賓,您好!很抱歉您覺得我們酒店的設備老舊給您帶來了一些不便。我們深知酒店設施設備對於客人出行體驗的重要性我們也在積極尋求改進和優化的方法,例如對酒店的設施設備進行升級維護等。您的反饋對我們非常重要,我們會繼續努力提升各方面的服務水平。如果您還有其他任何問題或建議,歡迎隨時與我們聯繫。再次感謝您的支持與理解!
Guest User
Deluxe City View Twin Room
Stayed in May 2025
Family
16 review
9.5/10
Amazing
Posted on Jun 23, 2025
the front desk staffs are very helpful. breakfast have many nice and good food, the restaurant service staffs are very efficient.
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店作為您的下榻之地,並與我們分享您的寶貴意見。我們始終致力於提供卓越的服務和舒適的住宿體驗,您的反饋對我們至關重要。我們很高興聽到您對我們前台同事的服務表示滿意。我們始終相信,用心的服務是旅行體驗的核心。您的滿意讓我們的工作充滿意義,期待下次與您再會,祝萬事順意!
RosieNoire
Deluxe City-view Queen Room
Stayed in Apr 2025
Business traveler
21 review
10/10
Outstanding
Posted on Jun 1, 2025
the location is convenient, the environment near by is pretty. The room is clean and tidy.
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店!很高興知道您在這裏度過了愉快的一次住宿。酒店地理位置優越,步行可達大信新都滙、嘉信城市廣場等購物中心。離清暉園、順德華僑城歡樂海岸及順峯山公園等順德熱門景點也僅需15分鐘左右車程。您的鼓勵是我們強大的動力,我們一定會繼續努力,為您提供賓至如歸的服務和舒心愜意的體驗。誠摯期待與您及您的親朋好友再次相聚!
听不懂666
Deluxe River-view Queen Room
Stayed in Sep 2024
Couple
6 review
7.5/10
Posted on Oct 4, 2024
Bottom line: This hotel is alright. Not terrible, but not the best, a decent 7/10.
Cleanliness: it clean and decently kept. Nooks and crannies were dusty but the room itself was clean.
Location: if you're looking for something close to things, this really isn't a place to stay since it's pretty far from most locations. However, for us it was nice and quiet without a lot of noise or traffic.
Service: The service was good, everything we needed or wanted was dealt with and the staff was nice. Shout out to Jesse Zhou for helping us check in and answering our questions, she was great. Only reason that I took off a point is because when we ordered room service the person that brought the food didn't remove the plastic wrap from the food and we had to do that ourselves.
Amenities: Honestly, this was a bit lacking. All of the dining options were a bit pricey given the hotel's cost. The room service breakfast was just ok, which was disappointing because of the cost.
Bed: pretty comfortable, just felt a bit old.
Other notes: The water's default setting was hot, this didn't take points away, it's just something to note. Something I really didn't like was that every light switch was a blue light touch panel that shined in the dark. Also, the thermostat was the same thing but with two extra red and green bright lights. We ended up covering these with pillows and a bag because they were do bright.
6/12
Response from Property: Dear Guest,Thank you for choosing Sheraton Shunde Hotel! It seems that you didn't enjoy your stay with us and we apologize for that. We sincere hope that you contact with our guest service manager to provide details and we will try our best to improve in the future. Hope we have the opportunity to welcoming you back!
Guest User
Deluxe City View Twin Room
Stayed in Mar 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 27, 2025
It was nice experience the front desk was friendly and kind they are very helpful and especially ( kitty )
The hotel was very good and great location
Response from Property: 尊敬的貴賓,您好!感謝您選擇入住順德喜來登酒店,並與我們分享您的入住體驗!很高興得知您對本次入住感到滿意,您的認可是我們不斷進步的動力!我們一直致力於為賓客提供温馨、專業的服務體驗,能為您帶來愉快的旅程是我們的榮幸。期待下次與您重逢,祝您生活愉快,萬事順意!
Mr President
Deluxe City-view Queen Room
Stayed in May 2025
Business traveler
1 review
8.5/10
Very Good
Posted on Jun 9, 2025
The doorman named relx very helpful and friendly and the front desk as well
Response from Property: 尊敬的貴賓,感謝您選擇順德喜來登酒店作為您的下榻之地,並與我們分享您的寶貴意見。我們始終致力於提供卓越的服務和舒適的住宿體驗,您的反饋對我們至關重要。我們很高興聽到您對我們的服務表示滿意。我們始終相信,用心的服務是旅行體驗的核心。您的滿意讓我們的工作充滿意義,期待下次與您再會,祝萬事順意!
Charinrat Tuntem
Deluxe River-view Twin Room
Stayed in Feb 2025
Business traveler
8 review
9.0/10
Great
Posted on Apr 4, 2025
The atmosphere around the hotel is good. There are restaurants to eat at night.
Response from Property: Dear Guest, thank you for choosing Sheraton Shunde Hotel! Sheraton Shunde Hotel located in the city central axis and is situated right on the bank of the Desheng River in Shunde's New Town. Within walk distance to Daxin shopping mall and Shunde museum, library, Snoopy Amusement Park. Within a 15 minute drive to nearby sites such as the OCT Theme Park, Baolin Temple, Shunfeng Mountain Park, Qinghui Garden and Chuanlord Holiday Manor. Less than 10km to Shunde Ferry, BTS Station, Bus Station. We are looking forward to welcoming you back!
Guest User
Deluxe City-view Queen Room
Stayed in Jun 2025
Business traveler
12 review
10/10
Outstanding
Posted on Jul 25, 2025
people is nice. Food is good. Room is clean.
Response from Property: 尊敬的貴賓,您好!感謝您選擇入住順德喜來登酒店,並與我們分享您的入住體驗!很高興得知您對本次入住感到滿意,您的認可是我們不斷進步的動力!我們一直致力於為賓客提供温馨、專業的服務體驗,能為您帶來愉快的旅程是我們的榮幸。期待下次與您重逢,祝您生活愉快,萬事順意!
Bet0305
Deluxe City View Twin Room
Stayed in Nov 2024
Family
2 review
8.5/10
Very Good
Posted on Dec 11, 2024
The staff in this hotel is very helpful and polite. The food here is quite good
Response from Property: Dear Guest, thank you for choosing Sheraton Shunde Hotel! Sheraton Shunde Hotel located in the city central axis and is situated right on the bank of the Desheng River in Shunde's New Town. Within walk distance to Daxin shopping mall and Shunde museum, library, Snoopy Amusement Park. Within a 15 minute drive to nearby sites such as the OCT Theme Park, Baolin Temple, Shunfeng Mountain Park, Qinghui Garden and Chuanlord Holiday Manor. Less than 10km to Shunde Ferry, BTS Station, Bus Station. We are looking forward to welcoming you back!
Guest User
Deluxe City View Twin Room
Stayed in Jun 2024
Family
8 review
10/10
Outstanding
Posted on Jul 8, 2024
All the staff of this hotel are helpful. In particular, Gavin Zhao is very impressive and professional to solve our problems and address our concerns!
Response from Property: Dear Guest, thank you for choosing Sheraton Shunde Hotel! We are glad to know you enjoy your stay with us and will try our best to keep effort on providing comfortable service to our guests. Looking forward to welcoming you back!
HeyItsVui
Deluxe City View Twin Room
Stayed in Dec 2023
Family
2 review
6.0/10
Posted on Jan 6, 2024
I booked a last minute stay with Sheraton Shunde Hotel as my plan returning to GZ delayed. I find the location is not ideal as firstly it is right in the middle of no where, and there is no convenience stores any near to it. The nearest store is about 400m away which you have to walk past a park that is really dark and feel unsafe at night. Recommending the hotel to have convenience store vendors so that it will be more accessible for guests.
Secondly, the air-conditioning in the room is terrible. Despite setting it to the lowest, the room temperature remains at the same and warm throughout the night. As its only a night and we are too tired, we didn't make any feedback directly on it.
However I will have to compliment on their service staffs especially Mr. Tyler Hou who assisted me on my request and even helped me to place order on his ** app. The other staffs are also friendly and helpful throughout my stay. I really appreciate their helpfulness and excellent service rendered. Keep it up!
And do take thr River View room as it comes with a small balcony with splendid view! Loving this as a plus point.
Response from Property: Dear Guest, thank you for choosing Sheraton Shunde Hotel and sharing your experience with us. We are very happy that you enjoy the service and the river view room. We will keep effort on provide professional service and comfortable products. Regretful regarding the shopping experience, we have reported to the management team and will work out a smart way to make our guests happier. Thank you again for your sharing and we are looking forward to welcoming you back!