Florence Luxury Guest House

DO NOT STAY HERE!! I was told by the owner I was blackmailing her due to multipul issues... flooding issues with the shower, which covered everywhere in the room, after a couple hours of waiting, the owner sent the employed cleaner to try and fix her mistake and then accidentally sprayed my clothes and suitcase & tv area with the portable shower head. Extremely frustrated, she told us we would get a discount for so much inconvenience... We contacted the owner in regards to a few more issues with our room,She wanted photos supplied which we did. Then finally after hours of waiting for this flooding issue to be looked at, we wanted to check out the sauna, first the owner said we needed to book prior but then again not written anywhere for additional charges, she required an additional 70euro each 🤷🏾♀️🤦🏾♀️ the room was dusty, including glasses, the noise from the train was horrific all night (even with earplugs) But the worst experience was the owner. She is a ******** ****** ** g. She has terrible communication, unprofessional, pretends not to speak English & purely takes advantage of tourists and guests.. THE OWNER IS A DISGRACEFUL HUMAN AND SHOULD BE ASHAMED OF THIS SO CALLED "BUISNESS"

Personal check in. Check in very late at 2:30 and check out very early 10:30. Considering expensive with basement room with outside bathroom.

I booked this hotel for my husband's birthday, we was very satisfied, verry good communication, wonderful service and very clean they have an woderfull spa area where you can relax or gym if you don't want to skip the legs day 😅. For us was an wonderful experience .