Casa Billi

BEWARE: Do NOT Stay Here This as a serious warning to anyone considering booking this guest house. The moment we walked in, we were hit with a musty, stale smell. The common area had stained white chairs, setting the tone for what was to come. We had booked a room with a private bathroom, but what we found was appalling: black mold around the window, poop left in the toilet, used soap in the shower, stained carpets with visible crumbs, and a dirty chair. The worst part? When I checked under the pillowcase, the pillow was stained with what looked like blood. It was so disgusting I had to sleep with my blouse over the pillow. We originally booked for four nights but could only bear to stay for two. The filth and lack of hygiene gave us constant anxiety and sleepless nights. We finally left and booked another hotel just to feel safe and clean. I reached out to Lorenzo, the owner, and politely explained everything. I asked for a refund for the two unused nights through *******. Instead of helping, he bizarrely asked for our bank account number to send us the city tax—an incredibly unsafe and sketchy request. We obviously did not provide that information, and to date, he has not issued any refund (for 2 nights fees minus tax) through *******. Now that we’re back home, I plan to report this property to ******* and a few Italian anti-fraud organizations. Even if I don’t recover the money I lost, I hope this review prevents someone else from making the same mistake.

It is in a great location. It is within a few minutes of the train station, the Mercato Centrale Firenze, and the Duomo. It also has lots of options for food and supermarkets on the block where it’s located.

Terrible experience This hotel was a big disappointment. Cramped space, bad Wi-Fi, moldy smell, corridor where light keeps turning off, and management that does not respond quickly. And I did not get my refund for the 2-days that I did not use.

Worse than hostel This is not a hotel at all. it's actually a single room inside an apartment, with several other rooms with shared bathroom, some other rooms with private bathroom. There is NO service at all, Need to email owner Lorenzo about the arrive time, so he could open the door for you for checking in. You need a key for the elevator, so walk down the stairs as you check out and returned tge keys, the bathroom and hallway is cold as there is no heating there, there is even NO cups/ tissue box provided for the guest, so save your used water bottle/ cups to get water to brush the teeth, and save the napkins in the restaurant. The piece of carpet in the room already turned brown / black, The clothes hangers in the closet are so old and different size/ style, as was collected from different sources. The window curtain are as thin as paper, so not blocking the light at all. NO new shower towels after the 1st day, so he is expecting your use the same towels for the 7 days, The list just keeps going on, basically he just want to get the money, and you will get a roof, a bed with blankets, and two towels(one big, one small), a shared bathroom, for the whole stay, NOTHING ( yes, mean it, NOTHING) else. This is even worse than a hostel, at least you could have new towels every day. BTW, the light in the hallway will be off after 20 seconds, then became total darkness, So bring your phone everywhere, as you may need to turn the light on your phone.