Grand Hotel Cavour

The hot water in the hotel was broken that day, so they arranged for me to stay in a worse hotel. The experience was very poor.

Very good location and very attentive staff.

The staff were very kind! The breakfast is delicious and the location is very good! I highly recommend it to anyone visiting Florence!

The worst thing about this hotel is that there is a very rubbish front desk staff, a middle-aged woman with short hair. I have stayed at this hotel about 8 times this year, and every time she received me, I felt very unpleasant. At first, she was impatient and didn't like Asian faces. And what made me angry this time was that I originally booked a single room, and then my friend came to look for me and was stopped by her, preventing him from entering the hotel. Later, I went to the front desk to communicate with her. She said in a very bad tone that I couldn't let my friend in, so I said I could pay the difference. At this time, she left for a while and came back, arrogantly telling me that I need to pay more 150 euros fee, but won't change my room. So, in the end, I paid 150 euros on the premise of paying 170 euros for the room, and I could only live in a single room. I don't understand this is normal? ? Finally, after my payment was completed, the lady said to me with great disdain: "Tomorrow you will have to pay the city tax after you check out, for two people, do you understand?" Sorry, I can't understand this is the attitude you should have as a service person? You are really uneducated lady. As long as you're in this hotel, I won't be staying again, and I'll tell everyone about your disgusting behavior. Apart from this disgusting lady, everything about this hotel is perfect. I am willing to take responsibility for my above remarks, thank you.