Hotel Number Nine

This hotel doesn't live up to its five-star reputation. The location is okay (though Florence is small, so walking distance isn't all that far), but everything else is just okay. The service, in particular, is rather arrogant. They think they're a five-star hotel, so they're full of formalities. For example, they ask you to sit away during check-in and then bring it back after you're done, which actually reduces efficiency. They also knock on your door twice a day, asking if you need service, which disrupts your rest. But when I really need their service (for example, I booked a month in advance and it was 25% more expensive than the on-site rate. I thought they'd at least offer breakfast as a consolation), they're so arrogant they say, "There's nothing we can do about it. Prices fluctuate wildly, and you travelers just have to accept it!" It's really frustrating.

前台服務熱情

感覺一般吧

My accessories were stolen from my room. I informed the front desk, but they kept passing the buck. The manager said they have been using cleaning staff for more than ten years and have never had such a problem. So where did my things go? I was pretty sure they were at the mirror and I was about to put them on when I went out, but a waiter knocked on the door to pick up my luggage and interrupted me, so I forgot to put them on. The manager asked me to call the police, and I was really convinced. I had a flight to catch. Besides, calling the police when things were stolen here is really a boring thing to do, because you will definitely waste your time and energy and be exhausted in the end and be stranded. Don't stay here. They are all irresponsible in handling luggage and belongings. You must be extra careful with them. There is no integrity at all.

The hotel is in a very good location, especially recommending the hotel's freshly made breakfast

A modern hotel located in the old town. Very close to the Cathedral of Santa Maria del Fiore and the Ponte Vecchio. The suite has two bathrooms and the sofa in the living room can be used as a double bed. A good choice for family travel. There is a cloakroom with comfortable furnishings. You can choose to have breakfast in the glass room in the yard, and the semi-self-service options are very rich. Love everything about Florence~