FH55 Hotel Calzaiuoli

We stayed in seven hotels during this trip to Europe, and this was a four-star hotel. Apart from the great location, other aspects are really average, especially in terms of cleanliness which needs improvement. There was hair from the previous guest on the new towels, the heating control in the room was broken, and there were other hygiene issues. I asked to change rooms. After I reported it the next day, the hotel agreed to help me move from the first floor to the second floor. Breakfast was advertised to start at 7, but much of the food was not ready at 7. The staff was in a rush, busying themselves with serving the guests who showed up on time for dinner and putting the food out. After staying for four days and three nights, I saw on the second morning that the restaurant staff were not wearing gloves. They just grabbed the uneaten bread of the previous customer with their hands and threw it into the bread basket on the shelf. Seeing this, I was very disappointed with the staff training and hygiene standards of this 4-star hotel. I didn’t want to eat bread for the following breakfast, for fear that I would eat the bread that the previous guest had not finished and had put back into the bread basket. 🤮🤢

The hotel cost 7,600 yuan for two nights. For the first time, we were given a very bad room, worse than ordinary hotels. I changed to a room along the street and the bathroom was very small. On the first night, there was a drumming concert in the square next to me until midnight. The sound insulation was very poor and I couldn't sleep at all. I was very tired the next day after going out. Ctrip Golden Diamond customer, participating in the evaluation for the first time. Bad review, persuade to quit.

The location is in a prime location, super convenient, and the hotel breakfast is delicious