Via Valdegola, 1, Via Lippi e Macia, 22, Florence, Tuscany, 50127, Italy
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Rooms (20)
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10/10
Guest User
4.0/10
Guest User
Exterior (7)
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2.0/10
Yanjingzhiguang
2.0/10
Yanjingzhiguang
Dining (10)
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8.0/10
Passion Voice
Public Areas
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User Uploads (18)
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10/10
Guest User
10/10
Guest User
3.0/10
Anonymous User
3.0/10
Anonymous User
10/10
Guest User
8.0/10
Passion Voice
Near Hotel
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Other hotel pictures (43)
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10/10
Guest User
4.0/10
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We Price Match
1 night
Guest Reviews
7.5/10
45 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.8
Amenities7.5
Service7.4
Cleanliness7.4
Guest User
Standard Double Room
Stayed in May 2025
Family
4 review
4.0/10
Posted on Jun 28, 2025
The air conditioner started leaking after we opened it, leaking the entire floor and it went on for the whole night. We had to sleep while listening to the water drip. When we told the reception about this problem, they brushed it off and told us to come down and get towels so the floor won't be soaked which is ridiculous. It shows how much effort they put in for guests.
Then for the breakfast,the staff asked us if we do speak English,then she starts to speak it with a strong Italian accent which is not understandable.
After figuring out that she wanted us to choose coffee or tea.we felt like they mock us behind our back. Which make us feel so uncomfortable.
Anonymous User
Standard Double Room
Stayed in Apr 2025
Couple
3.0/10
Posted on Jun 2, 2025
Disappointing Stay – Not as Advertised
I am honestly surprised by the previous positive reviews for this hotel. Based on my experience and what I’ve seen on other major travel sites, the ratings are well below average, and I now understand why.
Room Quality Issues
The bedding was dirty, and the mattress was old and sagging, making it very uncomfortable to sleep. The wardrobe was present, but it was damaged—please see the attached photos for details.
Noise and Security
Soundproofing is practically non-existent. You can hear your neighbors with every movement, and conversations in the hallway are clearly audible. The door was not secure, and as shown in the photos, it was damaged, which made us feel unsafe.
Missing Amenities
For a hotel claiming to have 3 stars, the absence of a safe is unacceptable—especially since we paid the corresponding taxes for such a standard. The air conditioning did not work at all, which was very inconvenient.
Conclusion
Overall, this hotel does not live up to its rating or its supposed 3-star standard. I do not recommend staying here, at least not until significant improvements are made.
(Photos attached as evidence.)
Passion Voice
Standard Room
Stayed in Sep 2023
Family
1 review
8.0/10
Very Good
Posted on Oct 10, 2023
Good location and hasle free tram service from alamani train stop
EATING SPOT AROUND THE AREA IS GOOD 😊
BEST SANDWICH FOR VEGAN LOVERS AND Pizza.
Guest User
Twin Room
Stayed in Jun 2023
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 25, 2023
Nice hotel near the airport and train station. It was quiet and clean so that I had a very good rest here. The breakfast was good and we enjoyed it a lot. Staffs were very polite and friendly.I would like to recommend it to everyone.
phildoole
Single Room
Stayed in Aug 2022
Solo traveler
11 review
5.0/10
Posted on Sep 26, 2022
Location is a bit far out from centre, but with close tram line that takes you right to/from airport and main train station. Staff were friendly but walls were thin and could hear everything. Could be cleaner and didn’t realise until last day bugs on light shade. Also basic amenities in room and air conditioning didn’t work.
Guest User
Economy Single Room
Stayed in Mar 2025
Solo traveler
26 review
10/10
Outstanding
Posted on Apr 27, 2025
Although it is a distance from the train station, the tram is super convenient. The environment is safe, quiet, and hygienic.
The breakfast is rich and tastes good. There are many choices of drinks and desserts.
The price-performance ratio is very high.
The disadvantage is that for a single room, although the bathroom is of a suitable size, the shower room is very small. In fact, the bidet next to it is a bit redundant. The shower room in the expansion city is better.
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Yanjingzhiguang
Standard Room
Stayed in Apr 2023
Couple
29 review
2.0/10
Posted on Jun 2, 2023
Feeling discriminated against, but no matter what, it is treated differently. This hotel even has a dilapidated annex building, and we were arranged on the first floor of the annex building. Dim room, leaky ceiling, replaced air conditioner and malfunctioning exhaust fan, I was bitten by more than 20 mosquitoes in one night, and I couldn't sleep all night.
The person in charge of the hotel lied to Ctrip that there was no room for us today and told us to stay here for another night. I immediately negotiated directly with the hotel front desk, but unexpectedly changed to a room with a balcony on a high floor of the main building. The male person in charge also had a bad attitude towards the black cleaning lady, so that the cleaning lady turned her temper on us. Before we moved out of the terrible room, she came in to clean it.
All in all, this is a very rubbish hotel. Disrupted my itinerary, and then my goodwill towards the country of Italy was greatly reduced.