Numa Florence Felice

Location: Users consistently praised the hotel for its exceptional location, which is convenient and close to various amenities, including work offices.

Was a great location, about a 20 minute walk from the train station or a bus stop right in front. Its a huge spiral staircase to get to your floor, which wasn't an issue for us. Didn't hear a thing from inside or outside except for on the last night whoever was above us had their alarm going for an hour straight, but we were getting up shortly anyways. Very walkable to either side of the river, we took a bus a couple times and then just went on foot for everything else. Storage lockers in the lobby were easy to use and of good size. Would 100% recommend and can honestly say $ for $ didn't come across another option in Florence that made us reconsider.

There is a lot to unpack here, so here we go. The first experience was the online check in system, which was as a whole was horrible! It took me over “six”‘times resubmitting my personal information via the online website and went through four CSRs before my two rooms were finally completed “one day” before check in. The second surprise was that the company took the money three days before we checked in! This was not according to their agreement, so this breach didn’t sit well with me. It make me feel that the company cared more about money before I even got there. Another surprise was when we arrived at the hotel, there is NO ELEVATORS! So if you have luggage, you will need to haul it up to four flights of stairs! They did provide lockers on the first floor, but you still need to go down and retrieve your items. If you are with any physical disabilities, do not book this hotel. In spite of this, the room was nice and there were some modern things like keyless entry that was good. However, there are too many shortcoming to overcome this visit.