I deliberated for a while with regard to the rating that I should apply to the Nostos Apartments. The setting is stunning and the apartments have all of the raw materials to be a 5 rated location. But when rating a hotel it should not only be about the location but also with regard to service, cleanliness etc and this is where I felt Nostos fell down. The main pool on arrival was filled with bugs, not just a few but 100s. I am not worried about bugs at all but I really do not feel a luxury hotel should have a dirty pool. I am talking so many bugs that it was obvious the pool had not been cleaned for some time, think if you leave a paddling pool in the garden for a week and do not clean it, this is how many bugs there were. I spoke to the two people in reception and I was told “yeah we get a lot of bugs here but I will get someone to clean it straight away”. 30 minutes passed and nothing, no one had even come to take a look, so I went to speak to reception again, this time they said they would get someone straight away (what had they been doing for the past 30 minutes?). Over an hour after my initial request someone came to clean the pool. I had asked to speak to the manager and eventually he came to speak to me, he said he would investigate and get back to me. I told him if he really does have a bug problem to have someone clean the pool every hour, it’s a small hotel and small pool. The next day the pool was still full of bugs (not as many as before), the manager when passing me by reception asked if the pool was now cleaner. It’s a small hotel, if someone had made this complaint why on earth had he not checked it (by this time it was 1PM). I said no it was still bad and I asked if I could have the net and I would clean it myself. This to his credit shamed him into action and I saw him clean it, and guess what the pool was then clean for the rest of the holiday. But should I honestly have had to be on at them for 24 hours to get this done! On my return I then noticed someone had also complained of a dirty pool from the week before us via another forum, honestly just not good enough. Other things to note are that there is no pool service (there is enough staff to offer pool service at least once an hour but they instead have 2 people sitting in reception and one in the breakfast room). Breakfast is OK but eggs were always cold when delivered. The rooms and views are lovely, I suggest getting your own hot tub with the room and thinking of this as more a Air BnB and you will be more than happy. The cleaners and the guys who take your luggage up and down the steps are very good. With better management this place could be amazing.
98 Reviews