SureStay Plus by Best Western Fenton

SureStay Plus by Best Western Fenton Reviews

SureStay Plus by Best Western Fenton

1680 Fenton Business Park Ct, Fenton, Missouri, 63026See Hotel Details
SureStay Plus by Best Western Fenton
SureStay Plus by Best Western FentonSureStay Plus by Best Western FentonSureStay Plus by Best Western Fenton
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1 night

Guest Reviews

8.7/10
Very Good
62 review
Verified reviews
Location8.7
Amenities8.7
Service8.7
Cleanliness8.8
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All reviews(62)
Positive reviews(22)
Reviews with photos/video(3)
Negative reviews(19)
Anonymous User
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in May 2024
Solo travelers
3 review
7.5/10
Posted on Jun 23, 2024
Not too bad. A place to sleep for a day or two. Breakfast has bread, muffins, yoghurt, cereal, waffle, egg, hot dog and hash browns cube. Coffee and tea available 24hr and water bottle not provided but has a water dispenser on the 1st floor. The location is convenient and easy to find.
Guest User
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in Jan 2024
Business travelers
3 review
8.0/10
Very Good
Posted on Feb 3, 2024
I have used this hotel for work trips a couple of times. It is well located, at 44 and 270, making it easy to drive out to various places in the StL Metro area. This is not a romantic getaway hotel, it's a straightforward "I need a place to sleep" hotel, and nothing more. It's clean, comfortable, and quiet. Don't let the "industrial" locale put you off. The people who work here are very friendly, and the rates are very reasonable. I don't do hotel breakfasts, but looking in the dining room, it's the typical make your own waffle, scrambled eggs kind of breakfast. The coffee and coffee maker in the room is very good. They also have microwaves and fridges in the rooms.
Guest User
2 Queen Beds, Non-Smoking, Microwave And Refrigerator
Stayed in Jun 2023
Family
1 review
3.0/10
Posted on Jul 3, 2023
I check in at six , and the room is not ready.
Guest User
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in Apr 2022
Business travelers
1 review
3.0/10
Posted on May 31, 2022
Bathtub dirty, plastic found in drain. Couldn't find separate building for breakfast, food not enjoyable. No microwave. no refrigerator until housekeeping moved one from another room. utility carts old & difficult to push. Understaffed. Shoes all wet & dirty from going to other building. Location of hotel difficult to find & driving on windy & narrow road. Staff friendly
Guest User
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in Sep 2024
Business travelers
6 review
10.0/10
Outstanding
Posted on Nov 1, 2024
The room was ok
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Guest User
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in Aug 2023
Business travelers
2 review
10.0/10
Outstanding
Posted on Oct 16, 2023
It's really good. I'll stay here again next time
Original TextTranslated by Google
Dadahaomianbao
King Room With Microwave And Refrigerator-Non-Smoking
Stayed in Feb 2025
Business travelers
124 review
10.0/10
Outstanding
Posted on Mar 30, 2025
酒店位置很好，靠近商務區，靠近高速，附近有吃飯的地方，房間乾淨整潔， 無異味，早餐豐富，今後還會選擇，好評！
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Guest User
Stayed in Apr 2025
Travel with friends
10.0/10
Outstanding
Posted on May 19, 2025
I was a little hesitant to stay at this hotel due to some of the negative reviews. However, I noticed people were referencing a Marriott hotel. Apparently this hotel has been completely remodeled and rebranded as a Best Western Plus. I was impressed with the 24 hour latte machine (standard at most BW Plus hotels), the 24 hour soft serve ice cream machine, and the complimentary breakfast. The rooms are all newly remodeled and I have no complaints about the bed, pillows, or noise levels (from either a highway or next door occupant). Everything was perfect. I would definitely stay here again.
Guest User
Stayed in Feb 2025
Business travelers
10.0/10
Outstanding
Posted on Mar 14, 2025
I travel frequently for work to the same places each week. I often stay at the same place and I find myself consistently choosing this hotel. All of the staff, but especially Emily, are friendly and make you feel like apart of their family. The rooms are always well kept, clean, & have everything I could need. They also have great breakfast options!
Guest User
Stayed in Dec 2024
Other
10.0/10
Outstanding
Posted on Jan 20, 2025
Beautiful hotel!! Friendly staff, great breakfast and clean rooms. We enjoyed the heated pool. They also have a gym although I didn’t have a chance to use it. It close to highway and also near nice restaurants. I highly recommend this hotel to anyone in the area.
Guest User
Stayed in Dec 2024
Business travelers
10.0/10
Outstanding
Posted on Jan 1, 2025
Awesome hotel! Very affordable and clean! Beds were very comfortable and great for a one night stay! Staff was very nice! Emily took great care of me during my stay! Thank you so much! Whenever I’m traveling out of town for work I stay here! Happy new year to you all!
Guest User
Stayed in Sep 2024
Other
10.0/10
Outstanding
Posted on Oct 18, 2024
Room was totally remodeled! Loved the wood floors, no dirty carpet. Had everything needed including an iron/board. Breakfast had eggs sausage waffles cereal , etc. staff was great. My new go to hotel for my many travels thru the area!Great experience.
Guest User
Stayed in Jun 2024
Other
8.0/10
Very Good
Posted on Jul 16, 2024
it was a nice hotel. a little tricky to find at night. hotel was clean. easy to check in. staff was very polite and curteous. room was clean. beds were comfortable. had a nice breakfast buffet. easy to check out. plenty of parking . price was good
Guest User
Stayed in Jun 2023
Family
2.0/10
Posted on Jul 8, 2023
the hotel did not meet Marriott standards at all ,we are long time rewards people and always stay at Marriott but this one was run down and needed updates ,hall carpet dirty and elevator floor was not clean at all, stains on box springs on bed ,the air cond was very cold but made terrible noise while running and toilet was very loud while flushing ..staff were very nice but place needs updated to meet Marriott name
Response from Property: Dear Safari25875805158: I regret to hear that your time with us fell short; we are currently in the midst of renovating the property and look forward to having a new and improved hotel in the future. Your comments will be shared among our team so that we can use your feedback as a training tool. I am pleased that you found our staff to be pleasant, and it is my sincere hope that we may one day welcome you back to our hotel, once our renovations are completed. Thank you for sharing your experience, and for being a Marriott Bonvoy member.
Guest User
Stayed in Oct 2023
Other
2.0/10
Posted on Nov 20, 2023
Paid cash for room and cash deposit. Was told cash deposit would be returned upon check out. Gave card for file incase we stayed another night. Card never got put on file. And apparently the person who checked me in ( it was his very first day/night working there) only put in the payment for the room. Even though on camera it shows me handing him the money I now have to wait 24 hours for a review to even see if I get my money back! Well within that time, entering the room it smelt awful come to find out because they had a lariceo ozone generator running in the room before hand, ozone generator puts off a gas that can cause health problems, including respiratory tract irritation, breathing difficulty, asthma exacerbation, and chest pain. An ozone generator produces a gas that attacks the source of odor causing gases through a process called oxidation and permanently removes the odor. That was running when we opened the door. After turning that off I sat down on the bed and a cockroach ran out of my pillow case. I was able to capture it and would end up showing them. At breakfast we find out that they do not have fresh hot breakfast it’s all usually left over from previous nights. Unfortunately we had a power outage and our four kids were at the grandparents so we decided for another night. Which was 30$ cheaper than the night before. Paid. Found more bugs. The side door into the hotels card reader to secure the hotel was ripped off and wide open to anyone. Upon checking out they were so rude stating 24 hour investigation and they will let us know if we are able to get our cash deposit back that we paid for so now we have to wait for our own money to come back which we probably won’t get and they wouldn’t even so generously give us a night for free for our troubles of not being able to get our money back And finding a cockroach and other bugs in our room. They were not willing to do anything. Do not stay here. You will highly regret it the moment you walk into your room.