Family friendly Hotels in Silao de la Victoria

Jazmin y Marina, nos brindaron un excelente servicio en la cocina, con gran atención, alimentos ricos y sabrosos. Lo mejor del hotel es su gente. Gracias por contratar a gente que nos brinda su alegría y atención.

A pretty nice property, the rooms are clean and nice enough. Service is lacking, I called from the airport and found connecting to the hotel a bit difficult. I was aided at the airport by concierge staff inside the airport. After I could not get ahold of the hotel using my phone they called for me and passed me the phone. I spoke to the hotel operator or the front desk this was unclear. I asked for a shuttle pick-up at the airport. I was informed that shuttle pick-up at the airport required advance booking three hours prior to the required time. I am not sure why this is but it is not user-friendly for flyers arriving. I was then told to wait for a minute and the operator would see what they could do. I waited a few minutes and then the line was cut. I tried to call back but no one answered. I just took an airport taxi (280 Pesos). When I arrived at the hotel I checked in and was informed that complementary breakfast was served from 6:30 to 10:00 AM. I went to my room and relaxed for a while and then went out to the city. I took a local ride share (DEDE) and the fare was reasonable. I returned and went to bed after a long trip I slept well. I did note there is no provided water in the rooms and room amenities are sp****. I woke up a bit late the next day and went down for breakfast at 9:00 AM. Breakfast is a breakfast buffet unfortunately for me virtually every piece of food that was available was completely emptied and I noted several persons standing outside the kitchen door waiting for food. I did not see any service staff and most tables were dirty and empty. I walked the buffet and I walked around the dining room realizing that breakfast was available I returned to my room. I packed and left for the airport, I inquired about the airport shuttle to the airport and was informed it ran on the hour every hour (seemed odd since to get a pick up it required 3 hours advance notice). I was told by the front desk staff that the shuttle was available any time just let them know when I wanted to go. I found that confusing as well because after telling me it was available any time I was told it was on the hour. In closing, I was excited to see I was booked in a Hilton, unfortunately, this is not the standard of service I was previously accorded at a Hilton property, and sadly it was pretty disappointing. Another odd observation I made on the way back to the airport was Hilton has acquired several of the other branded hotels and is attaching its name to them as well, I hope they do better service-wise.

The hotel is very comfortable and very comfortable. We arrived as 10 pm at night, in a very friendly reception staff, when reaching the room, very clean and beautiful, The super-gust beds and bed clothes too, really resting a lot. The hotel is very helpful and helpful to stay there, gives you 5 days to leave your car, they have the service to take you and pick you up to the airport. The hotel is very comfortable and very comfortable. Well friends here I leave this recommendation for if travel from the Baijo airport to some destination.

Feeling decent