Premier Inn Edinburgh East

From the start, the welcome was uninviting. Staff seemed moody and not bothered and were all young. The room was stuffy. No air con or ventilation in the bedroom or bathroom. The fan that was provided was dusty and didn’t work. The towels looked clean at first glance but on further inspection looked used!! The bed made me itch and the pillows smelt like vomit implying that the duvet covers and pillowcases were not cleaned. The toilet roll in the bathroom was the same quality you get in a public loo and bad quality. The breakfast was an absolute joke. Miserable staff that make you feel like you can’t order as much as you want. Breakfast was well below overwhelming with greasy eggs, undercooked hash browns and lipstick stained glasses!! On the second day, we came down to breakfast only to be told that the chef wasn’t coming in and had to demand a refund!! The whole experience was an embarrassment as I booked the hotel for my entire family. For the money we spent at £150 per night which is extortion, we were utterly disappointed and disgraced. I will never recommend this hotel even though the location was ok. The staff need training and the place needs a good clean. Some rooms are upgraded but even then the whole building is old and smelly

This hotel is absolutely fine! The staff are good, the beds are very comfortable and the location is great, still pretty central but also still quiet. Check in was quick, and cleaning was prompt and extra amenities were provided without fuss. The breakfast was great and we were given an extra hour of checkout time last minute! However, the room was a tad run down. The toilet paper was provided by a dispenser the wall dispenser by the sheet, which was odd. We had a broken toilet (while still functional!), and the sheets were stained. There was also spiders and cobwebs in multiple corners. The heat was also pretty intolerable, though we did go in July, but the fan was relatively useless. The restaurants food was hit and miss. Most of the food was nice, specifically the chicken burger and desserts, but I had the grilled chicken on my salad the first night and it was abysmal, like completely inedible. I still would 100% recommend this location, just not the best premier inn I’ve stayed in.

Friendly staff, comfortable room, good shower. Bus stop into town was close by as was the convenience store and their fuel at a good price. The intermittent smell of cigarette smoke during our 3 day stay was not pleasant being non smokers. Room was fairly clean but some rubbish under the bed. Cooked ordered breakfast was good however buffet items were not restocked (fruit juice and water jugs were left empty). Otherwise it we had a good stay.

Hotel was below average for my usual Premier Inn experience still have not had my refund for the breakfasts that I paid for in advance. In my view the refund should have been paid on the days of the stay I should not have to wait complain or ask for it. You took my money quick enough. Staff were pleasant enough the hotel looked tired and in need of a refurbishment or a refresh

This is an older premier inn, but our room was clean and tidy and bed was very comfortable. I realise there is no air con in the rooms , which does make them overly warm but a fan was provided. The room we were in is at rear of hotel with no outlook just boilers and roof , The staff were helpful, especially at breakfast which was lovely and made to order.

I travelled with my two kids and the room setup was done perfectly. We could have fallen into bed immediately after our check in. Unfortunately the fire alarm went off around 7pm and my kids had to get out of their comfy beds to evacuate. Outside, none of the hotel staff was available or guided us to where the checkpoint would be. The various hotel guests stood around and the fire dept. eventually let us know we could go back in. None of the hotel staff directed us. In the morning there was a keg delivery directly under our bedroom window and this woke me up around 7:30am. The keg delivery was rather loud and this was not a great way to wake up. For the price we paid, I would have liked some peace and quiet. Additionally, the room has no fridge or ice bucket.