Edinburgh Leith Waterfront

Convenient location near Leith and Newhaven, with easy access to Edinburgh city center via bus and tram. Numerous dining options nearby. Friendly, welcoming staff offering efficient check-in services.

Not the best stay I am writing to express my disappointment with my recent stay at Edinburgh Leith Waterfront from 16th February to 17th February, just for 1 night. After 7 hours of traveling, I arrived at the hotel at midnight, exhausted and just wanting to rest. Unfortunately, my experience was far from satisfactory. Additionally, the room smelled of smoke, which made my stay even more unpleasant. Upon arrival, I was given a room that was the furthest from reception. While I did not mind the distance, after a long journey I was not prepared to walk back to reception to report these issues. Despite the outside temperature being close to zero, the room window was left open, and the heating was switched off. I immediately turned on the heating, but the room remained freezing. I called reception three times, each time waiting for approximately 3 minutes only to hear a recorded message saying that the team was busy. When the heater finally started warming up, it made loud noises throughout the night, disturbing my sleep. The next morning, when I raised my concerns with the young lady at reception, she simply dismissed my complaint, stating, "Yes, we know all the heaters do that." This response was unacceptable and displayed poor customer service. I am extremely disappointed with my experience and the lack of care shown by your staff. I suggest that your staff receive proper training in customer service to ensure future guests are treated with the respect they deserve.

Well been to a few premier inns in Edinburgh but fancied a change decided on leith ...wish I never bothered first impression needs a bloody good clean......room was very basic needs updating soon... only good thing was we had a lovely view!! Room smelt bad when we got in but we wernt in it much....breakfast very poor 2 mornings I had to ask for fresh bacon and eggs as they were very dry and cold on the plate restaurant was horrible carpets had holes in furniture very old and dated was horrible cudnt wait to.get out...overall this place need a good upgrading but wudnt go back ( forgot to mention ....checked out this morning the girl on reception we said we just checking out she never lifted her head and said did you enjoy your stay nothing!! Won't be back...