Museum Apartments

Unfortunately during our stay, the hot water stopped working properly (having read previous reviews - we are not the only ones) and so my partner and I were unable to to take a hot shower as the water temp dropped to freezing after around 10 minutes. This meant having to wait hours (when we'd liked to have either left to start our day, or been in bed to sleep) for any hot water to come back, which when it did, ran again for no longer than 10 consecutive minutes. This is difficult for anyone to navigate, but my partner struggles greatly with a herniated disc and relies on being able to shower with hot water to ease the pain. That week I had also unfortunately pulled a muscle and was unable to find any relief with a hot shower during our stay. Whether or not we struggled with our personal health, being without hot water properly for 3 nights, and 4 days when you're paying nearly £500 is so upsetting. We encountered other issues during our stay, such as the in-unit washer/dryer damaging our white clothing, as well as incredibly ratty, and old pillows and duvet under the covers. Both of these issues I also brought to the company's attention but I did state my main concern was the lack of hot water, and tried to give them the benefit of the doubt for the other two issues. Unfortunately correspondence with the company has been few and far between; I first reached out during our stay and no maintenance was sent to inspect, just an instruction to press some buttons and hope it would resolve the issue. Following my initial complaint, I have been waiting over a month for compensation. Management have proved impossible to be able to contact and only pass on messages through their staff (who alternatively have really tried their best where they can and remained professional throughout). Their only offer of compensation was a 15% refund which they claimed they had actioned at the time, and I have still as of yet not received that. Given the lack of hot water in a supposedly modern, convenient apartment, old and unsanitary pillows and duvets I'd expect in a hostel not a 4* aparthotel, and a washing machine that damages clothing, I really do feel let down by a 15% refund and zero communication from management. It is such a shame because the apartment had the potential to be perfect, but unfortunately only added on to what was already a stressful admin trip. We were so excited to book again if management had been active in dealing with our complaints and reassuring us this wasn't the norm - unfortunately this was not the case.

Nice amenities, shower was super, kitchen very workable, super quiet building, neutral furnishings, spacious enough, nice high ceilings. Didn’t have pre warning about lots of stairs to get to unit, courtyard was lit up all nite and metal blinds let light in all nite. Sleep masks provided but I cannot wear them so had light in bedroom at nite. Had issue with heating, didn’t work properly but they eventually sent a tech over and issue got resolved after a cold day. The company was good in acknowledging this and made it right for us. I would stay there again without question,…knowing the company handled the heating issue well.

Walkable home away from home in Old town Edinburgh The apartment was so convenient and walkable to all the main sites. It was also quiet even though outside was very noisy during the festival. It was like a home away from home.

Perfect location for a 3 day trip in Edinburgh The location is so good for walking around Old Town. Bus stop right on Chambers Street. Right across the street from the museum. Grocery down the street and around the corner. Many, many pubs and restaurants near by. Small things like only 2 towels provided initially , walls that need repainted and blinds that are not room darkening were not a major issue for us. Excellent communication back and forth with site with any questions.

Close to restaurants and communication with the management was good and responsive.

I reserved a room with this company through Airbnb. I reserved a room 4-6 months in advance and chose the apartment with the street view and the famous pub view. When I arrived the company put us in a completely different apartment. The apartment had a horrible moldy smell with leaking plumbing not to mention scuff marks all over the walls and stained flooring in the kitchen. When questioning “David” whoever that is, he said sorry that it wasn’t communicated to me that I wouldn’t be getting the apartment I reserved and paid for. He refunded me 60 pounds for my “inconvenience”. Just beware that the museum apartments will falsely advertise a beautiful deluxe apartment and put you in a horrible one.