Market Street Hotel

The hotel front desk service attitude is poor. They entered the guest room without permission and locked the room card. Families should never stay in this hotel! Our family of three (including a minor) stayed in a cozy king-size bed room. We thought we could add an extra bed for our sister when we checked in (because the previous hotels we stayed in said that we could not add extra beds, but when we checked in, the hotel knew that our sister was a minor and allowed us to do so). However, the hotel told us that they did not agree to add a bed because of fire regulations. We had to book another cozy king-size bed room before we could stay. Because the price was too expensive, I helped my mother rebook a hotel room nearby. When my sister and I went to the hotel room to pick up our luggage, we found that the room card could not open the door. When we went to the front desk to inquire, the front desk said that when they entered the room by themselves, they saw three suitcases in the room, so they locked the room card  and prevented us from entering. They did this without permission and without being informed. Who can guarantee the safety of the luggage and valuables in the room? When we went to unlock the room card, we argued with the front desk. My sister and I were the only ones staying in this room tonight. We told her that we had already bought tickets tonight and would not stay overnight. However, she kept holding the room card and wanted to follow us into the room to get the luggage and force us to check out. However, we were not leaving at all. My sister emphasized that we had paid for the room and could not be forced to check out, but the front desk said You cannot talk to me like this. During the process and afterwards, we did not receive any apology. The attitude was very bad and terrible. It is recommended that the management retrain the front desk staff on how to receive travelers. And I also want to ask the hotel, can't you put more suitcases than the number of people in the room? Two people checking in can't bring three suitcases? In addition, the bed in the cozy king-size room was smaller than expected, and did not look as wide as the 1.8 meters described by the hotel.