OYO Arden Guest House, Craigmillar Castle Edinburgh

Very bad experience with this hotel.

I was expecting a total horror show based on the reviews describing the condition of the property, but honestly the room was fine. Yes, it's dated and old, and not in the best condition, but it's fine. The sheets and towels were clean, the beds were fine. There's a simple breakfast served by a lovely woman for an hour in the morning, which is also included in the price. It was easy to catch the bus to and from Old Town. The low rating comes from the terrible check-in experience. There is no front desk, so everything is done remotely. Despite completing all pre check-in steps, I was never sent an access code, and no one ever responded to my messages via chat or email. There's a phone number posted on the door you can call if you have issues during check-in, but it's completely useless for travellers from out of the country with no local SIM. I had to be let in by a fellow guest after sitting outside the door for half an hour, so I got lucky there. Due to this difficulty during check-in and absolutely no response from the hosts, I cannot recommend staying at this property. Take your money and stay elsewhere.

Never even checked in after seeing the conditions of previous reviews and looking round the outside of it there was no way i was staying here. The hosts were horrible to deal with and absolutely no help.They have a no refund when booking but as it was somewhere to stay after an operation and the concern for infection due to the cleanliness i thought they may make an exception but no such luck. I would rather loose money than put my health at risk or deal with this horrible customer service AVOID AT ALL COST