28 York Place Hotel

Perfect overnight stay. Walking distance to the train station (Waverley) and the staff are helpful and proactive. Great stay.

I've been coming to this hotel for years. Staff are great and can't do enough for you. It really has the personal touch. Views from the back rooms are amazing too. I can't recommend this place enough. Brilliant hotel. Long may it continue.

Only stayed overnight for a family reunion. Hotel was very smart and very clean. Glad they had an air conditioning unit and a fan in our room as the weather was very warm. Could not find a fault with this hotel at all! None of the usual chips and dents here, all very fresh! Breakfast was good as well although No orange juice when it says there is and no butter for the croissants? Apart from that excellent stay!

I never leave reviews, but my experience at 28 York Place Hotel in Edinburgh over the holidays was deeply disappointing and NEEDS to be shared. Upon arrival, the water coming out of the bathtub was yellow, dirty, and visibly full of dirt and debris. It was truly alarming and unhygienic, completely unusable. The bathtub itself was also filthy. I reached out multiple times over several days via the WhatsApp contact provided by the hotel and never received a response. Our days were packed with early morning plans, so we were often out before reception opened and couldn’t speak to anyone in person. We never received any proactive communication or on-site follow-up about the issue. When I finally did receive a response, days after checkout, I was told the problem was due to a mains water issue and that “running the tap would have fixed it.” But no one ever told us this at the time. So for our entire 3-night stay, we had no access to a functioning bath or a proper way to bathe, which is simply unacceptable for a paid accommodation. I expressed that a partial refund would be appropriate under the circumstances. Instead, I was offered only a £50 “goodwill gesture”, despite having been unable to use a basic facility for the duration of my stay. I saved for a long time to take this trip. I never imagined I’d end up at a hotel where I couldn’t even bathe properly and was ignored while trying to get help. A functioning and clean bathroom is a basic expectation, not a luxury. The response from the hotel was dismissive and unhelpful. Their failure to communicate in real time, take accountability, or offer a meaningful resolution reflects extremely poorly on their service standards. I DO NOT recommend this hotel to anyone. I hope this review helps future travelers avoid the frustration and disappointment I experienced.

The girls in the front desk were so lovely. They made the stay so comfortable as if I was home. The hotel was beautiful and clean! Had a great stay, could not recommend enough. Walking distance from most places you wanted to go or easy to get a cab.