Holyrood Aparthotel

Traveling with my mother, on the second night of our stay, we arrived at the apartment late. After we cleaned up, we found that the sheets and even the mattress were all wet before going to bed. We couldn't sleep at all. We called the front desk, and the front desk said that the mattress could not be changed, and the housekeeper had already left work. The front desk could only give us a new set of bedding, which we needed to change by ourselves... With the elderly, we didn't want to change rooms late at night, so we changed all the bedding by ourselves and made do with it for one night... The next morning, we got up and found a large pool of water on the roof. It is estimated that the bedding was wet because of the leak upstairs (if this position upstairs is a toilet, how dirty it would be!) When checking out, I told the front desk our speculation and showed relevant photos. The front desk said that they would find out the reason (the tone was impatient and insincere, and it is highly likely that they would not really deal with it later) The whole process, the staff handled it perfunctorily, that is, they did not find out the reason, nor did they apologize, and they just wanted to get rid of it quickly. It feels that this is not the first time they have encountered this, but they did not deal with it in time, which led to the subsequent residents having the same experience. I brought the elderly with me this time, and I was unfamiliar with the place, so I had to leave first. Domestic hotels would never handle this kind of situation!