Palmerston Suites Reviews

Overall the place is in a very good location, near to the Princes Street. However, the staff can be more thoughtful when arranging rooms as given that there are no elevators in the building, I was given a room on the highest floor with my big suitcase. Also, the shower is not working, temperature is not functioning properly so I couldn’t take showers properly. Reception is only operating until 18:00 therefore no immediate assistance can be provided. The overall cleanliness is good, but can be improved overall as the suite is selling at this price.

That’s a big family room for 3-4, excellent location just 5 mins walk to station or 8-10 mins to the high street.

Was described as a luxury suite. More a hotel room with a kitchenette. Microwave, toaster, kettle and two hob rings which were adequate. Tea coffee, milk, washing up liquid supplied. Lovely and warm and were able to control heating in bedroom. Had to get pillows changed as were full of broken up sponge and some kitchen cutlery, plates etc missing. Location near bus/tram but on main road do very noisy. Paid 190 for 3 nights over a weekend which was reasonable

The check in times are wrong on the APP, I arrived at 8pm to find that I couldn't check in, I was stuck in the rain with no where to stay. Hotel refused a refund because "they kept the room", even though I couldn't physically check in. I phoned and text them and didn't get any reply. 0/10 wasted money and time.

I checked in before 9pm, but there was no staff. The check-in time for booking details was before midnight. I called at the door but no one answered. I didn’t know what to do... I had to go to the hotel next door and ask for help. The staff and boss were very nice. We waited for about an hour and tried the email again. We found out that the hotel email had a better check-in method than me. It was like a game. I had never thought about it. It was not Airbnb. But I used this method to check in. I checked out the next day. , the cleaning staff was very rude, knocking on the door at 11 o'clock and asking us to leave immediately...

Facilities: No elevator! All luggage needs to be carried up the stairs by yourself The room is quite large. The bathroom is semi-dry and wet separated. There is a partition between the faucet and the shower. There is a kitchen but not many tableware. There are only one or two bowls. The electric kettle is not very clean. The bathroom shower room is a bit old. I saw small insects crawling on the floor at night. Environment: It is quite quiet. It is about 20 minutes walk from Prince Street, Edinburgh. If it is not cold, it is also nice to walk and see the street view. There are many buses around. It takes less than half an hour to take a taxi to Waverly Station without traffic jams.