Top 5-Star Hotels in Dusseldorf

This hotel is the BEST in Dusseldorf. The service is beyond exceptional (esp Masood and Daniel- they went out of their way) The location is fantastic. Close enough to the old town and right across the beautiful Konigsalle shops and beautiful tree and water lined avenue. Great rooms and beautiful lobby. I would highly recommend this hotel.

Located in the port area of ​​Düsseldorf, it is not very close to the city. It takes about 25 minutes to reach the city by public transportation. The various services during the stay were satisfactory. There was nothing amazing, but there was no problem. The room has a separate dressing table partition, so the rest area is not large, which is a problem. The snacks in the lounge of the executive room I booked were delicious, which was a highlight. Overall, considering the price of the hotel in Germany, it is cost-effective.

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

I can’t say enough about our stay here except that I wish I could have stayed for longer. The staff and service was perfect from start to finish, being highly professional but personable at the same time.

One of my favorite hotels in the world, none of them are hotels of the Medici Family Art Museum. Rolls-Royce spare car, more than 500 years old antique copper embossed door handle, king's red seat ..., museum-level sculpture, tapestry ... Unfortunately, the newly renovated room replaced the old oil painting ... Still love Medici

The location of the hotel is very good, just on King Street and Bar Street is also nearby. It’s about 100 walks. The biggest highlight is that the breakfast is very good, if you come to live, you must have a meal. The only downside is that the hotel facilities are average, and the lobby is not as spacious as an international five-star hotel.

這是本次歐洲行，最貴的一個酒店，本來抱着很好的期待，最後是無盡的失望。 因為是歐洲盃去看球，這個酒店屬於凱悦集團，我非常信任凱悦，就定了套房。遇到了幾個問題，給大家避雷: 1這個酒店是法院改造的，非常特殊，所以進門的時候，行李全靠門廊小夥和自己提上去，我的行李很多很重，我認為這很不合理，也很費勁。 2我預訂是雙床行政套房，既沒有給雙床，酒店也沒有設定行政樓層。最後告訴我滿房了，不能調整。我提出給我加個床，來解決問題。 3打掃衞生不靠譜。卧室一個床，它還不乾淨，床頭枕頭下一個死蒼蠅，噁心壞了。我立刻告訴前台來換，也沒給補償。還是攜程靠譜，給我補償了幾百塊錢，表達心意。我覺得一個酒店衞生這麼差，也很難做的好。 4早餐食物發黴。早餐品種多，但都難吃。水果還發黴！這個真的醉了，噁心極了。品控一塌糊塗。 5早餐服務差。服務人員態度惡劣，愛答不理。這是其他酒店一點沒遇到的，這個酒店特別明顯。 6比賽當天不給用餐廳。7.6那天比賽日，我們去看球前，出發之前想去pitti 吃頓飯。結果告訴我，不給使用餐廳，原因不明！ 這個酒店如果一個晚上2000，我覺得也就算了，也就這點水準。拜託，這是6000多9一個晚上的酒店，這個服務水平也太差了吧！ 特別是死蒼蠅、發黴水果，噁心到家了！請大家抵制這個酒店，不要去！

I’ve stayed here for long periods twice, once during the pandemic and once in January 2023, Great location, however the place is outdated, very dusty and unclean in general. See images for how dirty the floor, curtains and bathroom are. There is a distinct musk smell that lingered through the room at all times and it very pungent when you first enter I could forgive this during the pandemic but not after the pandemic. The staff are hit and miss, some very friendly and some very rude. They also left a key in my door as as you can imaging I was surprised as it opened the door, and apparently this was my fault. They sometimes has a large dog in reception that growls and barks at you which is not the welcoming attribute you would expect from a”premium” establishment Parking is a nightmare with a roaring 3 tier small car only underground space. It’s clunky and takes a solid 5-10 min to get your car out All in all, it’s ok but not really worth the cost and with the unprofessionalism of some staff members my recommendation is to avoid

With a stay at The Wellem Residences in Düsseldorf (Düsseldorf Old Town), you'll be steps from K20 K21 Art Collection and Kunsthalle Duesseldorf. This aparthotel is 3.1 mi (4.9 km) from Messe Düsseldorf and 0.4 mi (0.6 km) from Konigsallee.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this aparthotel include a hair salon, a fireplace in the lobby, and a vending machine.Enjoy a meal at the restaurant or snacks in the aparthotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM for a fee.Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 25 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and 49-cm flat-screen televisions are provided for your entertainment. Conveniences include safes and separate sitting areas, and housekeeping is provided on request.

Wonderful hotel with warm and very passionate personnel. Great food and the drinks in the bar should not be missed. Warm and comfortable room, in the morning a great selection of food items at breakfast should not be missed! The hotel is a great place to visit the city with the metro station next to the hotel. A big thanks to you all!