Al Amal Street - Al Khaleej Al Tejari 2 St - opposite Safeer Tower - 2 - Business Bay, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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Citymax Hotel Business Bay Guest Reviews
4.2/5
Very Good
152 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.9
Service4.3
Cleanliness4.2
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All reviews(152)
Positive reviews(143)
Reviews with photos/video(11)
Awesome stay(16)
Friendly staff(16)
Great location(12)
Clean and tidy(8)
Perfect for business trips(5)
Negative reviews(9)
MRD33
Double Room
Stayed in Nov 2024
Business travelers
22 review
4.0/5
Very Good
Posted on Dec 13, 2024
Great young lady front of house staff, helpful and always willing to assist (wow) rooms are clean and maintained, busy hotel , had some issues with mosquito bites so unfortunately I had to raise a complaint, shame really. but because of the staff at the hotel I will rate my stay at good. WiFi signal good, local bar and restaurant in the hotel, decent coffee shop in the lobby, helpful business desk with good working computer.
What makes this hotel is the “STAFF” and that sits good with me .
Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our front of house staff to be helpful and accommodating. Our team takes great pride in providing excellent service, and it’s wonderful to know that their efforts made a positive impact on your experience.We appreciate your comments regarding the cleanliness and maintenance of our rooms, as well as the amenities we offer, including the WiFi, local bar and restaurant, and the business desk. Your satisfaction is our priority, and we are glad you found these aspects of your stay enjoyable.We sincerely apologize for the inconvenience you experienced with mosquito bites. Your feedback is invaluable, and we will certainly look into this matter to ensure a more comfortable experience for our guests in the future.Thank you once again for your kind words about our staff. We hope to welcome you back soon and provide you with an even better experience.Warm Regards,Satish Nambiar – General Manager
Guest User
Standard Twin Room
Stayed in Mar 2024
Solo travelers
14 review
3.5/5
Posted on May 29, 2024
Hotel always offers best prices at Business Bay.
Clean rooms.
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.We look forward to welcoming you back to Citymax Business Bay in the near futureWarm Regards,Tanveer Khan – Front office Manager
beverlyhills90102
Double Room
Stayed in Dec 2024
Business travelers
6 review
3.7/5
Posted on Jan 15, 2025
Very disappointing food this time otherwise very good stay
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your overall experience, but we sincerely apologize that your dining experience did not meet your expectations.At Citymax Hotel, we strive to provide exceptional service and quality in every aspect of your stay, and we regret that we fell short in this instance. Your comments have been shared with our culinary team to ensure we address the issue and improve our offerings moving forward.We truly value your feedback as it helps us identify areas where we can enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional dining experience you deserve.Warm Regards,Satish Nambiar – General Manager
Ratha
Double Room
Stayed in Dec 2024
Business travelers
24 review
4.7/5
Amazing
Posted on Feb 28, 2025
nice for area have supermarket so good for buy something
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager
Sama81
Double Room
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on May 31, 2024
Good.
Not bad
Calm quiet
Response from Property: Dear Guest,Thank you for taking the time to complete our survey. We are very glad to know you were pleased with your overall stay. It was a pleasure to have you as our guest and we truly value your business. May we request you to spare some time out of your busy schedule to share your stay highlights and inform us should there be any issues that requires an immediate action. This will allow us to surpass our guest expectations in future. We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager
Guest User
Double Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Stay was fabulous prachi is the brilliant staff from reception
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.Your kind appreciation for the team member Prachi has been well communicated.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager
Ali ata94
Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Everything is good sagar is very good and polite he assisted me and my friend for and long stay and Simran very good always smiling thank you so much one lady in lavazza cute dolly always giving discount
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.Your kind appreciation for the team members has been well communicated.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager
Guest User
Double Room
Stayed in Jun 2024
Business travelers
6 review
3.0/5
Posted on Jul 5, 2024
Ants and flies in the room and luggage.
Forgot my laundry when I checked out.
Rude call center - you can never call the hotel directly.
Response from Property: Dear Guest, Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We appreciate taking the time to write this review. I am very sorry to hear that your stay did not meet your expectations. May we request you to spare some time out of your busy schedule to share your stay highlights and inform us should there be any issues that requires an immediate action. This will allow us to surpass our guest expectations in future. We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Tanveer Khan – Front Office Manager
Guest User
Double Room
Stayed in Aug 2024
Solo travelers
22 review
4.0/5
Very Good
Posted on Sep 24, 2024
Very good service and staff but location needs a car and no shops around
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.Your kind appreciation for the team members has been well communicated.We look forward to welcoming you back to Citymax Business Bay in the near future.Kind regards,Tanveer Khan Front Office Manager
Ouk Sopheak
Executive Double Room Non Smoking
Stayed in Sep 2024
Business travelers
19 review
3.0/5
Posted on Oct 26, 2024
Location is good, but staff in restaurants no attention
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you enjoyed our location, but we sincerely apologize for the lack of attention you experienced from our restaurant staff.Your comments are invaluable to us, and we take them seriously. We strive to provide excellent service to all our guests, and we regret that we did not meet that standard during your visit.We will address this issue with our restaurant team to ensure that they understand the importance of attentive service and guest engagement. Your experience will help us improve and provide a better atmosphere for all our guests.We appreciate your feedback and hope you will consider staying with us again in the future.Warm Regards,Tanveer Khan – Front Office Manage
KIen
Double Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 21, 2024
Perfect place for staying in Dubai restaurants and bar and 24 hrs room service are perfectly
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We truly appreciate your positive feedback about our hotel. It will be a great pleasure to host you once again and continue to meet your expectations.Your kind appreciation for the team members has been well communicated.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager
Anonymous User
Double Room
Stayed in Dec 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Good place to live in business bay
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us at Citymax Hotel Business Bay . We are thrilled to hear that you found our property to be a good place to stay in the vibrant Business Bay area.Our team takes great pride in providing a comfortable and convenient experience for our guests, and we are delighted that we could contribute positively to your stay. Business Bay is indeed a dynamic location, and we are glad you enjoyed everything it has to offer.If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!Warm Regards,Satish Nambiar – General Manager
Guest User
Double Or Twin Room
Stayed in Jun 2024
Business travelers
3 review
3.5/5
Posted on Oct 14, 2024
need to do a lot for cleaning, room service, breakfast menu
Response from Property: Dear Guest,Thank you for your time to complete our survey. It was a pleasure to have you as our guest and we truly value your business.We appreciate taking the time to write this review. I am very sorry to hear that your stay did not meet your expectations. I will share your comment with the relevant department to check if an improvement can be made. I can fully understand it was uncomfortable from your viewpoint and you can rest assured this issue will be looked into in order to avoid recurrence.Your comments and feedback will be shared with the entire team.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm regards,Satish Nambiar – General Manager
Guest User
Double Room
Stayed in Jun 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jul 18, 2024
Very good hotel , I recommend it for all travellers .
Response from Property: Dear Guest,Thank you for choosing to stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We are delighted to know that you had a pleasant stay with us.Thank you for recommending our hotel to other travelers. I’m sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Tanveer Khan – Front Office Manager
KT
Double Room
Stayed in Oct 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Good experience and comfortable
Response from Property: Dear Guest,Thank you for your feedback on your stay with Citymax Business Bay. It was a pleasure to have you as our guest and we truly value your business.We are delighted to know that you had a wonderful and comfortable stay with us.Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Your kind appreciation for the team members has been well communicated.We look forward to welcoming you back to Citymax Business Bay in the near future.Warm Regards,Satish Nambiar – General Manager