Barceló Al Jaddaf, Dubai Reviews

Response from Property: Dear Guest,Thank you for your review.We are truly glad to hear that your stay at Barceló Al Jaddaf was a pleasant one.We are sorry to hear that the portion sizes at our restaurant did not meet your expectations. Our culinary team strives to deliver both excellence in taste and presentation, and we will certainly take your feedback into consideration to ensure our guests feel fully satisfied with their dining experience.We are delighted that you found our hotel to be immaculately clean and that our receptionists provided you with polite and professional service. It is also wonderful to know that the amenities provided contributed positively to your stay. Our team takes great pride in offering a unique design and modern comfort, ensuring each guest enjoys the spectacular views of the city and the convenience of our strategic location with easy access to Dubai's main attractions.We hope to welcome you again in the future. Best regards,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Ammar, Thank you very much for your kind feedback.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest,Thank you for your review.We regret to hear that noise from the bar disrupted your sleep when staying on the second floor. We strive to ensure a restful environment for all our guests and appreciate you bringing this to our attention. We are pleased to know that you found our hotel to be a good fit for your needs as an exhibitor and that you enjoyed a good night's sleep and our breakfast offerings during your stay.We hope to welcome you again in the future. Best regards,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest,Thank you for reviewing your stay with us.We regret to hear about the inconvenience you faced with the bathroom design and the wait upon your early morning arrival. Our team strives to provide a seamless stay from the moment our guests arrive, and we're looking into these concerns promptly. We are delighted that you enjoyed the complimentary breakfast and found our location convenient for your travel needs, with proximity to the airport and Dubai Mall. It's also great to know that the view from our hotel added to the enjoyment of your stay and that our front desk staff were able to assist you effectively.We hope to welcome you back on a future occasion. Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Aishe,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.We look forward to welcoming you back on a future occasion.Best regards,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was memorable.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Ms. Haneen,Although we sincerely regret your disappointment with your stay in our Occidental Al Jaddaf, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. At Barceló we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kind regards,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your experience did not meet the high standards we strive to provide. While we offer a dedicated parking area, we regret any inconvenience you faced due to external conditions affecting your vehicle. We take pride in the cleanliness of our facilities and are disheartened to learn of your observations; please rest assured that we maintain rigorous cleaning protocols for our guests' comfort. We understand that a comfortable bed is essential for a restful stay and regret that you found it otherwise. Our team is committed to ensuring every aspect of our hotel is well-maintained, and we sincerely apologize if we fell short in this regard during your visit.We do hope this experience will not deter you from choosing Occidental Al Jaddaf in the future, as we are dedicated to improving our guests' experiences. Your feedback is instrumental in guiding our efforts to enhance our service and facilities.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We are sorry that our location was not exactly what you were looking for and have noted your feedback. Our team are on hand to give advice and suggestions on the best way to visit the surrounding area.We hope to welcome you back. All the best.Cristina TaboadaGuest Experience Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.It is gratifying to learn that the cleanliness of our hotel met your expectations and contributed positively to your stay. Our team works diligently to ensure our facilities are immaculate for all our guests. Additionally, we're thrilled that our breakfast offerings were to your liking, showcasing our commitment to providing a variety of high-quality dining options.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Ahmad, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel to be nice and clean. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We are also glad that our location was perfect for your needs, as we strive to provide easy access to various areas of the city, including Dubai Creek and Downtown Dubai.It is wonderful to know that our staff was able to accommodate your request, as we always aim to provide exceptional service to ensure a pleasant stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Malinda Wong,Thank you for your positive feedback.We're delighted to know that our hotel's location enhanced your stay, offering convenient access to nearby stores and restaurants. It's wonderful to hear that our in-house dining options met your expectations, with a variety of cuisines to choose from. We are particularly proud of Catherine and Charan for their exceptional service and are glad they made a lasting impression on you.We look forward to welcoming you back on a future occasion.Best regards,Mary Gel BaliliGuest Relations