Mercure Dubai Barsha Heights Hotel Suites And Apartments - Photo Gallery

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback.We are delighted to hear that from check-in to check-out, our team made your stay memorable, especially Miss Risa at reception. It’s great to know you enjoyed our convenient location and amenities, including the pool, fitness center, spa, and restaurant. Your appreciation of our housekeeping team is also truly valued.We look forward to welcoming you back for another excellent experience.Sincerely,MATIIENKO IevegeniiaGuest Relation Manager

Response from Property: Dear Mr. Fazza, Thank you for your feedback. We are glad to hear that overall, everything was okay during your stay.However, we sincerely apologize for any inconvenience caused by the elevator wait times and the deposit policy. Your comments are important to us, and we will review these matters to improve the guest experience.We appreciate your understanding and hope to welcome you back for a better stay in the future.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Ms.lina,Thank you for sharing your detailed feedback regarding your stay at Mercure Hotel Barsha Heights. We are pleased to hear that you enjoyed the excellent service from Rustam at the Front Desk, the convenient location near the Metro, and the spacious room with a great view.However, I sincerely apologize for the condition of the sofa and carpet, as well as the inconvenience regarding amenities like slippers and towels. Please rest assured that your comments have been shared with the relevant teams to address these issues and improve our guest experience.We hope to welcome you back for an even better stay in the future.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for sharing your kind feedback. We are delighted to know that you had a pleasant family trip and that you were satisfied with the service, cleanliness, and our convenient location.It’s always a pleasure to hear that our guests enjoyed a comfortable and memorable stay. We hope to welcome you and your family back again soon.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Sir,Thank you for sharing your feedback. I am truly sorry to hear about the unfortunate incident involving your valuable item and the dissatisfaction you experienced with our management team's handling of the situation. Please accept my sincere apologies for the inconvenience and frustration caused.Thank you for acknowledging the support provided by our duty manager and Judy. We appreciate your patience and hope to restore your confidence in our service.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. I am truly sorry to hear about the delay you experienced this is certainly not the standard we strive to maintain.Please accept our sincerest apologies for this inconvenience. I have shared your comments with the relevant team to ensure immediate improvements in responsiveness and service delivery.We value your feedback and hope to have the chance to regain your trust in the future.Sincerely,Evgeniya MatienkoGuest Experience Manager

Response from Property: Dear Valued Guest,Thank you for your kind words. We’re delighted to know that you found our hotel conveniently located and easily accessible to all parts of Dubai, thanks to the nearby metro station.We truly appreciate your recommendation and look forward to welcoming you back for another great stay.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback, and I truly apologize for the experience you had during your recent stay with us. I understand your frustration regarding the issues with your booking, the miscommunication at check-in, and the delays in fulfilling your requests. This is certainly not the level of service we aim to provide, and I am genuinely sorry for the inconvenience you faced.I deeply regret that the situation with the clothes dryer took longer than expected to resolve, and I completely understand how disappointing that must have been. Additionally, your comments regarding the professionalism of our staff are concerning, and I assure you that this matter will be addressed with the team to ensure better training and communication in the future.We appreciate your long-standing loyalty, and it is disheartening to hear that this recent experience has led you to reconsider staying with us again. Please know that your feedback is important to us, and I would like to personally assist in addressing any further concerns you may have. I truly hope we will have the opportunity to regain your trust in the future.Sincerely,Mohamed ElatikRooms Division Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to know you enjoyed our top views, excellent hotel facilities, and welcoming culture.We look forward to your next visit.Sincerely,Mohamed ElatikRooms Division Manager