Palace Dubai Creek Harbour

Palace Dubai Creek Harbour Reviews

Palace Dubai Creek Harbour

Ras Al Khor, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
Palace Dubai Creek Harbour
Palace Dubai Creek HarbourPalace Dubai Creek HarbourPalace Dubai Creek Harbour
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Palace Dubai Creek Harbour Guest Reviews

4.7/5
Amazing
41 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(41)
Positive reviews(40)
Reviews with photos/video(10)
Friendly staff(16)
Awesome stay(13)
Clean and tidy(8)
Awesome rooms(7)
Awesome amenities(5)
Negative reviews(1)
Guest User
Deluxe Room Twin
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 22, 2025
The service - exelent. The food on the breakfast could have been a little better. The prices in spa (massage) are too high.
Response from Property: Dear Guest,Thank you for your valuable feedback. We're delighted to hear that you had a great experience with our service and cleanliness. We also appreciate your comments regarding breakfast and the spa pricing. Rest assured, we will take your suggestions into consideration to ensure that we continually improve.We hope to welcome you back soon!Kind regards,EmineManagement Office
HiuTungC
Deluxe Room King
Stayed in Jan 2025
Couples
1 review
4.5/5
Great
Posted on Feb 25, 2025
Good hotel good services  Location a little bit far but all around is good and comfortable
Response from Property: Dear HiuTungC,Thank you for your kind feedback! We’re glad to hear that you enjoyed our hotel and services. While the location may be a bit far, we’re happy that you found everything else comfortable and pleasant. We look forward to welcoming you again soon!Warm regards,EmineManagement Office
EmWade
Deluxe Room King
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 3, 2025
Great hotel in new area. 15mins from Dubai Mall and excellent staff service.
Response from Property: Dear EmWade,We are so delighted to read your kind comment. It is truly amazing to know our guests have a wonderful time during their visit. We all look forward to having you once again very soon.Kind regards,EmineManagement Office
Guest User
Deluxe Room Twin
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Nice hotel
Response from Property: Dear Guest User,Thank you for your feedback! We’re glad to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon for another great experience!Warm regards,EmineManagement Office
Meeshhh
Deluxe Room King
Stayed in Jul 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Amenities were amazing, very friendly and welcoming staff. And beautiful location. Peaceful and quite
Response from Property: Dear Meeshhh,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our amazing amenities and found our staff to be friendly and welcoming. It’s wonderful to know that you appreciated our beautiful, peaceful location.We look forward to welcoming you back for another relaxing stay!Warm regards,EmineManagement Office
AbdullaUAE
Deluxe Room King
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Wonderful hotel, very clean and spacious room, with great service.
Response from Property: Dear AbdullaUAE,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your clean and spacious room, as well as our great service. Your satisfaction is our priority, and we appreciate your kind words.We look forward to welcoming you back for another fantastic stay!Warm regards,EmineManagement Office
Guest User
Deluxe Room King
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Good good good
Response from Property: Dear Guest User,Thank you for your feedback! We’re glad to hear that you had a great experience. We look forward to welcoming you back soon!Warm regards,EmineManagement Office
Anonymous User
Deluxe Room King
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on Jun 11, 2024
Very Good service
Response from Property: Dear Anonymous User,Thank you for your perfect rating! We’re thrilled to hear that you enjoyed your stay. Your feedback means a lot to us!We look forward to welcoming you back soon for another great experience!Warm regards,EmineManagement Office
yousef
Executive Suite
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Very cool
Response from Property: Dear Yousef,Thank you for your perfect rating! We’re thrilled to hear that you enjoyed our surroundings, amenities, cleanliness, and service. Your feedback means a lot to us!We look forward to welcoming you back soon for another great experience!Warm regards,EmineManagement Office
Guest User
Deluxe Room King
Stayed in Dec 2024
Solo travelers
32 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Came to see Jay Chou's concert. It's very convenient to stay here, a very cost-effective hotel, very new. All kinds of facilities are complete. The interior is just like the name of the hotel, the interior design style is like a palace, Arabian style and modern are well integrated, the service is also very good, the restaurant staff are very enthusiastic and careful, the front desk staff are also very enthusiastic. In Yunxi Port, the surrounding area is very modern. I have been to Dubai several times and it is very comfortable to stay here. It is much better than many hotels that cost thousands of dollars a night. I like the gym very much.
Original TextTranslated by Google
6/14
Response from Property: Dear Guest User,Thank you for your wonderful feedback! We’re delighted that you enjoyed your stay and found our hotel to be convenient, well-designed, and cost-effective. It’s great to hear that our service, facilities, and gym met your expectations. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Dubai!Best regards,EmineManagement Office
無業遊民
Deluxe Room King
Stayed in Jan 2025
Couples
20 review
5.0/5
Outstanding
Posted on Mar 21, 2025
The hotel is located near the airport and its location is very convenient. As soon as we arrived at the hotel, the hotel waiter warmly welcomed us, helped with our luggage, and the front desk service attitude was also very good.
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Response from Property: Dear 無業遊民,Thank you for your wonderful feedback! We are delighted to hear that you found our location convenient and that our team provided you with a warm welcome and excellent service. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back for another great stay!Kind regards,EmineManagement Office
Mianmianxiangyu
Deluxe Room King
Stayed in Nov 2024
Couples
1 review
2.8/5
Posted on Dec 12, 2024
The last night of my honeymoon in Dubai, I was very angry😤 I stayed in different hotels in Dubai for four nights, ranging from 700-1500 This one is as expensive as JW, and I was looking forward to it Because Yunxi Port is in the new district, the hotel is also very new I didn’t expect the experience to be so bad Service: When checking in, a guy at the front desk asked us to wait for a while and asked us what we wanted to drink. We said water, but we didn’t get water or check-in for a long time. Instead, the latecomers were checked in first. Later, he saw that we were a little irritated and called us. When we checked out the next day, we also saw the welcome drinks he gave to others🥤I seriously suspect that there is discrimination against Chinese people Hygiene: All hotels in Dubai are very clean regardless of the price. This is the first time I have seen bugs in a hotel Facilities: As a new hotel, even the most basic tissues were not prepared. There were only one or two in it, which was ok In short, this new hotel should have new facilities. Its location is so remote, and the price is definitely not cheap. It can be better in a more central area. If I can come again, I will definitely not recommend it
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Response from Property: Dear Guest User,Thank you for taking the time to share your detailed feedback about your recent stay with us, especially as it was such a special occasion during your honeymoon. Please accept our sincerest apologies for any inconvenience or dissatisfaction you experienced during your stay.We are deeply sorry to hear that your check-in experience did not meet your expectations. Your concerns regarding the wait time, lack of welcome drinks, and perception of service are taken very seriously. We assure you that all our guests are valued equally, and we will review this matter thoroughly to address any gaps in our processes and ensure such instances are avoided in the future.It is concerning to learn about your observations regarding hygiene and the availability of amenities. We hold cleanliness and attention to detail as top priorities, and your comments about bugs and insufficient tissue supplies have been shared with the relevant teams for immediate action and improvement.As a newer property in a growing district, we strive to provide a blend of comfort and exceptional service that matches our guests' expectations. We regret that this was not reflected during your stay and appreciate your honest feedback.We value your input and would welcome the opportunity to make things right should you choose to stay with us again. Please let us know if there’s anything we can do to regain your trust and confidence in our services.Warm regards,EmineManagement Office
Guest User
Deluxe Room King
Stayed in Oct 2024
Business travelers
10 review
4.5/5
Great
Posted on Dec 11, 2024
The room is large and clean, the service is good, and the river view is great. It's a pity that there are new buildings under construction around
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Response from Property: Dear Guest User,Thank you for sharing your feedback about your recent stay with us.We are pleased to know that you enjoyed the spacious and clean room, excellent service, and the beautiful river view. Our team works hard to provide a comfortable and memorable experience for all our guests, and your kind words are truly appreciated.We do understand that the surrounding construction may have impacted your experience slightly, and we apologize for any inconvenience caused. We hope to welcome you back in the future when the area will be even more vibrant and developed, enhancing your experience further.Thank you once again for choosing to stay with us.Warm regards,EmineManagement Office
Guest User
Deluxe Room Twin
Stayed in Sep 2024
Family
3 review
4.7/5
Amazing
Posted on Oct 25, 2024
Nicely decorated hotel. Spacious rooms with balcony. Very clean. Very tasty and extensive breakfast. Very friendly staff, I would like to thank Lize and Imani for the good service
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Response from Property: Dear Guest User, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our nicely decorated hotel, spacious rooms with balconies, and extensive breakfast. It’s great to know that our staff, especially Lize and Imani, provided you with friendly service.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Warm regards, Emine Management Office
harry303030
Deluxe Room Twin
Stayed in Nov 2024
Family
31 review
4.0/5
Very Good
Posted on Jan 4, 2025
The room is very new and the breakfast is good. It is a hotel with a relatively high cost performance. It is worth staying again next time! It is far from the city center and close to the airport.
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Response from Property: Dear harry303030,Thank you for sharing your positive experience with us! We're glad to hear that you found the room comfortable and enjoyed our breakfast offerings. It's wonderful that you found value in your stay, and we truly appreciate your feedback. We understand that our location is a bit further from the city center, but we're happy that our proximity to the airport was convenient for you. We look forward to welcoming you again for another enjoyable stay! Warm regards, Emine Management Office