The Retreat Palm Dubai MGallery by Sofitel Reviews

Response from Property: Dear Omer, Thank you for sharing your feedback about your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We are glad to hear you enjoyed the breakfast and found the pool satisfactory.We regret that your overall experience did not fully meet your expectations, particularly regarding value for the price. Your comments are invaluable to us, and we will use them to improve the experience for our guests.We hope to have the opportunity to welcome you back in the future and provide a stay that exceeds your expectations.Yours sincerely,Samir Arora General Manager

Response from Property: Dear Guest, Thank you so much for your wonderful feedback. We are thrilled to hear that The Retreat Palm Dubai MGallery is one of your favorite hotels and that you enjoyed the beautiful views, surroundings, amenities and our service. We look forward to welcoming you back soon for another memorable stay.Best regards,Samir Arora General Manager

Response from Property: Dear Anonymous User, Thank you for your kind review of your stay at our hotel on Palm Jumeirah.We are thrilled to hear you enjoyed your stay and appreciated the cleanliness of our hotel and the friendliness of our heartists. We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel soon.Yours sincerely, Samir Arora General Manager

Response from Property: Dear Guest,Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you and your friends made great memories at The Retreat Palm Dubai MGallery by Sofitel. Providing warm hospitality and creating memorable moments are at the heart of what we do, and your recommendation means a lot to us.We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Dubai.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Mohammad,Thank you for your kind review of your recent stay at our hotel. We are delighted to hear that you appreciated our friendly heartists. Providing exceptional service is a top priority for us and your feedback is truly appreciated.We look forward to welcoming you back to The Retreat Palm Dubai MGallery by Sofitel for another enjoyable stay.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Kareem, Thank you for your feedback of your stay with us. We are glad to hear you enjoyed the excellent beach access during your stay. While our location offers a peaceful retreat, we understand it may feel a bit distant from the City Center. We hope the tranquility and unique surroundings made up for the distance. We look forward to welcoming you back for another relaxing stay with us soon.Yours sincerely, Samir AroraGeneral Manager

Response from Property: Dear Guest,Thank you for your kind words about your stay at The Retreat Palm Dubai MGallery by Sofitel.We are delighted to hear that you enjoyed your stay with us especially that you appreciated our rooms and breakfast offerings. Your feedback is greatly appreciated and we look forward to welcoming you back soon.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Yousef Qaroos, Thank you for your positive review of your stay experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you enjoyed our hotel's cleanliness and location on the serene Palm Jumeirah. We look forward to welcoming you back soon. Yours sincerely, Samir Arora General Manager

Response from Property: Dear Sardari,Thank you for taking the time to share your experience at The Retreat Palm Dubai MGallery by Sofitel. We are delighted to hear that you had a great stay overall and that our hotel manager was able to resolve the misunderstanding regarding your child's stay by providing an extra bed.We apologize for any inconvenience caused by the construction noise from the neighboring land. We understand that this can be disruptive, especially in the evenings. We appreciate your recommendation to book a room with a palm view to minimize any disturbance.It is wonderful to hear that our staff were kind and welcoming throughout your stay. We will make sure to pass on your appreciation to the entire team.Thank you again for choosing our hotel, and we hope to welcome you back in the future.Best regards,Samir AroraGeneral Manager

Response from Property: Dear TanJanice,Thank you for taking the time to share your detailed feedback about your recent stay at The Retreat Palm Dubai MGallery by Sofitel. We appreciate your insights, and we apologize for the inconvenience you experienced during your visit.We are delighted to hear that you found our service heartist, especially the cafe service crew and Ripples crew, to be friendly and helpful. It is heartening to know that they made your experience memorable, such as offering a free ice cream to your child on Christmas day. We strive to create positive and memorable moments for our guests, and it is wonderful to hear that we succeeded.However, we regret to learn about the challenges you faced with the breakfast service and room amenities. We understand that a seamless breakfast experience is crucial, and we apologize for any inconvenience caused by delays and errors in your orders. Your feedback regarding the toiletries not being topped up will be shared with our housekeeping team to ensure such oversights are addressed promptly.We also appreciate your comments about the location, especially in terms of accessibility to other areas. We understand the importance of convenience for our guests and therefore provide a shuttle service to and from the hotel to Mall of the Emirates.Your valuable feedback provides us with an opportunity to enhance our guest experience, and we assure you that your concerns will be shared with the relevant teams for further evaluation and improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Thank you once again for sharing your thoughts, and we do appreciate your understanding.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Hermesmiffy,Thank you for your fantastic review. We are thrilled to read that your experience at The Retreat Palm Dubai MGallery by Sofitel exceeded your expectations.Our team takes great pride in providing a memorable stay for our guests, and we are delighted to know that you found our interior design beautiful and captivating. We strive to create an ambiance that combines elegance with a touch of tranquility.The sea view and private beach are indeed some of the highlights of our resort. We believe that our guests deserve to enjoy the breathtaking vistas and have access to a serene beachfront. It is wonderful to know that you were able to appreciate these features.Thank you for choosing our resort, and we hope to have the pleasure of welcoming you back in the future. Sincerely yours,Samir AroraGeneral Manager

Response from Property: Dear HAJI HUSSIEN AZIZ,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated our service, prime location, cleanliness and the delicious food offerings during your recent stay at The Retreat Palm Dubai MGallery by Sofitel. Your kind words about these aspects of our hotel are truly appreciated. We are committed to providing exceptional guest experiences, and we greatly value your feedback.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even better stay in the future.Yours sincerely,Samir AroraGeneral Manager

Response from Property: Dear Ahmed, Thank you for your kind words. We are delighted to hear that everything was perfect during your stay. Your feedback is greatly appreciated.We look forward to welcoming you back for another memorable stay soon.Best regards, Samir Arora General Manager

Response from Property: Dear FPV 4 life,Thank you for the feedback from your recent stay at The Retreat Palm Dubai MGallery by Sofitel. I am very disappointed to read your comments regarding our service and breakfast buffet we offer, as this is certainly not the usual high level of service that we strive for. Please accept my sincere apologies for the lack of our service standards on this occasion and rest assured that appropriate measures will be taken for better guest satisfaction. Thank you once again for writing this review and we hope to have the opportunity to welcome you back to serve you better in the future.Yours sincerely,Samir AroraGeneral Manager