Holiday Inn Hotels in Dubai

I find this hotel neat and clean. All repairs are done on time and facilities are shining. But what I value the most is Customer Support. All the hotel staff has exceptional high standards to treat visitors (in the restaurant, reception, any other person in the hotel). Thanks to Mr Bikash Tharu for always keeping my room cozy and bringing homely vibes.

My 4-night stay at Holiday Inn & Suites Dubai Festival City was superb although location wise it's quite far away from the convenience of metro. The cleanliness of the rooms and facilities exceeded expectations, ensuring a comfortable stay throughout. Buffet breakfast was a stand-out with plenty of choices and delicious choices. The service was impeccable, with staff going above and beyond to accommodate requests promptly and courteously. Additionally, the hotel's adjacency to the mall provided convenience for dining and shopping options, adding to the overall experience. I highly recommend Holiday Inn & Suites Dubai Festival City for travelers seeking a blend of luxury, convenience, and excellent service.

The hotel was fantastic. Special thanks to the hotel manager Erwin, receptionist Lin, housekeeping Anuth, Shawn at the bar for their hospitality. Only set back is IHG don't recognize booking from trip.com thus no reward points for IHG members.

The facilities are complete, the environment is hygienic, and the international chain brands are quite good. There is a Starbucks and restaurant on the first floor, and a swimming pool, Irish bar, and gym on the second floor. The service staff are also very enthusiastic.

I have stayed in this property in the month of February from Feb 26th to March 5th for a period of 7 nights, it was a family vacation with my parents who are senior citizens. We were welcomed by Ms.Lisa front desk executive, she immediately checked is in and the room provided was very good, comfortable and cozy, the bathroom was also functional, only issue was the drain, the sink did not drain well and shower pressure little low, this needs improvement, other than that the stay was very good, the breakfast is decent but definitely needs improvement and needs to be more organised as it gets chaotic and the breakfast needs Indian items like Dosa , etc as these days more hotels have Indian options and the eggs also can be more fluffier and made better, more variety in breakfast is needed considering this is a 4 star property, especially the bakery items needs to be freshly made, not pre sourced bakery items like croissants etc, other than that, the hotel is excellent, we witnessed smoke on our floor whereas it was a non smoking floor, we complained to housekeeping and front desk and the management said they will take notice and take care for future, overall this a excellent property and has the potential to become hot seller in days to come , MOST importantly they need to maintain consistency in service and ensure the hotel doesn’t become a smoke haven by smelly corridors and smelly floors and smoky entrances, this property needs proper care, else it will become another holiday inn festival city which is a disastrous property, the Holiday inn business bay has the potential to become the most sought after property in days to come, a special mention to ALINA, KEKA, ANDREI,NADA from the breakfast team, they provide excellent service to guests and the hotel needs this kind of employees, the house keeping team is also very good, front desk Lisa is true wonderful woman , sweet, caring and loving and she needs to be promoted to maintain this property to highest standards, definitely enjoyable and highly recommended property.