2-Star Hotels in Douglas County

Cost-effective. The hotel rooms are comfortable, compact and convenient.

This is a nice clean hotel. The rooms offer a full fridge, microwave dishwasher, and stovetop. Very spacious! Seating room and bedroom area. Breakfast had hot food, fruit, and juices. The staff was helpful and polite. The pool was nice. Did have a lot of kids but that was ok. Great stay

We stayed overnight in August, 2023. Check-in was pleasant, downhill after that. This is a franchisee-owned property, which means Sonesta corporate sells rooms here, but will not help out with any problems. The room was furnished with new or relatively new furnishings, but had obviously been remodeled by inexperienced amateurs, and had sustained significant water damage (see pictures). Inside doors were split apart due to water damage, floor moldings were rusty, bathroom painting included two different colors. The bathroom door was cut out to allow it to get past the toilet! To top it off, our credit card was charged for over $50 after we left (when we checked out, I asked if there were any charges, and was told no). Sonesta corporate ”called and asked the site management to call you”, after I repeatedly left messages on the local number. I finally had to have my credit card company stop payment and dispute the charge. It appears that many Sonesta franchisees buy hotels that need investment and ”update” them, with varying degrees of success and investment. Sonesta apparently does not hold them to any standard, and will not help customers with any issues, referring customers to local owners. There are complaints with BBB, which Sonesta denies responsibility. If you must stay at a Sonesta (they are NOT all bad), then call the Sonesta reservations number and ask if the specific property is a Sonesta-owned property or a franchisee. If the latter, proceed with caution.

Was in town for a meeting and being with Bonvoy thought I would give this location a try since it was close to the office. Nice staff at the front desk but has to be one of the smallest lobby areas and reception desk in the entire chain. The woman working there made the comment that she wished it was bigger for a working area. The rooms are what you expect at a TownePlace and everything was great. What I was suprised by was the so called breakfast. One day it was some rubber fried eggs, a paper bowl of salsa with plastic spoon to service it with, cereal and yogurt. This was better than the second morning when I thought I would go grab a yogurt but they didn't have any. All that was there was a dish full of heated up Jimmy Dean sausage biscuit sandwiches. No fruit, no juice (the machine was broken) and no yogurt. I would still stay here again because the property is great but they need to do something about the breakfast service to be on par with other TownePlace Suites I have stayed in.

Stayed here recently with my wife during a business trip to Omaha. Got a nice sized, King Suite room with Jacuzzi and shower. Nice large, spacious room, though a bit out dated. That doesn't really bother me much at all, except the Jacuzzi simply DID NOT WORK. Couldn't even turn the water on! In addition to this, the hot water in the bathroom was virtually non-existent. I'm not exaggerating in the least when I say that you had to turn the water on in the shower, sink, etc., and simply walk away for several minutes and come back for it to even be warm. It seems the hospitality industry everywhere we go has completely abandoned even the most basic and standard elements of ensuring people have a pleasant stay while traveling. We were loyal to another hotel chain (IHG hotels) for over 25 years when we started getting frustrated with their increasing poor management and quality and starting staying in Choice hotels hoping to see something better. Well, they've been a major disappointment as well. We don't expect 5-star resort treatment at these places, but when trying to book the better rooms and still stay budget-friendly you don't expect to take for granted things like hot running water. The hotel wasn't at all busy so it wasn't a matter of the plumbing system being taxed with maximum occupancy. We also stayed in another Choice Hotels location this same weekend and it was an even worse experience. The only redeeming quality about this place was that the lady running the breakfast area in the morning was staying on top of things. Apart from that, we're pretty much through with Choice Hotels at this point. May just have to start traveling in an RV and avoid hotel stays altogether!

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

The hotel was very clean and located in a great spot in Omaha. The staff was incredibly friendly as well. Would definitely recomend.

I got in very late and stayed at this hotel for the proximity to the airport. The person hat checked me in was very nice and helpful. The person on night 2 of my stay was different. The second night I stayed here, I came out of my room at 3:45 AM to grab water from downstairs before going to exercise. There was a gentleman (not a hotel guest) ”hanging out” with his sleeping supplies and a woman trying to get into the bathroom. I realized the man at the front desk (a different gentleman from the first night) was definitely aware these people were not guests in the hotel as he casually gave her the code. I do not know if there is an agreement in place or this hotel uses some of their rooms that accommodate those other than paying guests. I felt very uneasy and not safe, particularly when one person started to join me in the elevator at 3:45 am. It is important to ensure their paying guests don't come out of their room to strange folks wondering on their floor. As a smaller female who travels a lot, I try to be very careful not to put myself in situations that could go south. I sent Marriott a message, but I received NO response. Also, I asked for a wake-up call both nights when I went upstairs. I was very tired and slept through my cell phone wake-up. I never received one from the hotel. I did not realize until the next day, there was no phone in my room, which was very strange. I will not stay at this Marriott property again for the first reason.

If you are taller than 5'5” you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4”. However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.

A great Omaha hotel combines a fantastic location with the kind of service that makes each guest feel right at home.At the Best Western Plus Kelly Inn, guests are close to the most popular attractions including the Omaha Zoo and the TD Ameritrade Park, as well as countless local diners and shops. Plus, with an indoor water playland for the kids, it is the ultimate place to stay for the next family vacation. Omaha hotels are designed to make traveling as a group comfortable and enjoyable, whether travelers are here for a night or a longer stay.Conveniently located off of Interstate 80, it is easy to get to and from this welcoming Omaha hotel. Guests are conveniently close to CenturyLink Center Omaha, and business travelers with Werner and Pitney Bowes depend on this property to be a cozy home away from home. Whether it is a meeting with CenturyLink or a special event that brings guests to the region, staying at a quiet, clean hotel gets things started right.The generous meeting space at this Omaha hotel is used for meetings, gift openings for weddings, and even small family reunions. It provides a space to take care of business or enjoy a special occasion. However, it is the guest rooms that really shine. Enjoy refrigerators and microwaves in all rooms. Some guest rooms are pet-friendly, so feel free to bring the whole family.Rates are always competitive, and the staff at this Omaha hotel strives to provide the best possible service. From business to leisure, every guest deserves to feel at ease when traveling.Book a relaxing stay at the Best Western Plus Kelly Inn and take advantage of the friendliest hotel in town!