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We visit Omaha several times yearly and have stayed at multiple properties throughout the metro area. This was our first time staying at this property. Initially, as we pulled into the parking lot we thought we had made a mistake. Several large shipping containers and construction equipment and materials in the parking lot made it difficult to navigate around and find an open spot. Evidently, a major renovation is occurring, which I understand needs to happen. As we walked in there was a very upset guest who, by her own explanation had made a significant reservation error through a third-party booking site. The front desk representative was handling it professionally and with a positive and pleasant attitude. I was quite impressed because I don't think I would have been as patient as she was. When we got to her the front desk representative was wonderful, friendly, and delightful. We were in and out for a good part of the evening as we were running errands and going out to dinner. Every time we encountered her she was cheerful and positive. We finally came in late in the evening and the night staff was equally friendly and engaging. The next morning the front desk clerk greeted us with an exuberant, energetic ”good morning” and a genuine smile. As we ate breakfast (not the best IHG breakfast) I observed how he interacted with all the guests and it was textbook hospitality. I really want to communicate with management and the owner that your staff is all absolutely wonderful. They all seem to be not just professionally polite, but genuinely happy to be on duty at this hotel. Despite the obstacle course of a parking lot and construction equipment lining the entrance, we enjoyed this property more than all of the other stays around the city. We will be back in Omaha again this year and will definitely choose this location for our next stay. Wonderful, wonderful, wonderful. Please convey to this staff that they are the reason for such glowing review!!

Everything from the wonderful staff at the front desk, quiet, comfortable rooms, excellent dinner and breakfast, and outstanding breakfast staff that all helped to make this stay a 10/10. I will be staying at HGI for all my future overnight travel

After getting kicked out of the Comfort Suites Omaha West for a reservation issue - you can read that review, we booked ALOFT Omaha West for accommodation. Upon arriving, the staff was friendly and helpful. It was nice to be greeted with a smile! We checked into our room which was clean and modern and had all of the amenities we were looking for. We enjoyed the lap pool for a quick refreshing dip and came and went to attend the events planned in Omaha with family. It was a great stay! Thank you!

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

Mainly came to attend the Buffett shareholders meeting. The Holiday Inn is relatively refreshing overall, with hotel breakfast and 24-hour hot water. It is best to drive, and there are also food and Chinese food nearby. It is a very typical American express hotel, and the front desk is also nice and friendly

We had a great stay! Location seemed new and rooms were spacious and clean. The front desk crew worked overtime to help us out throughout our stay and were great to work with. Breakfast was also a great bonus! I would highly recommend this hotel and look forward to when we can come back in the future. I am not sure where some of the previous negative reviews are from. I think this is a great hotel.