Al Mansour Suites Hotel

I booked a suite at Hotel Mansoura for Friday, April 25, 2025, because of its 4-star rating, but my experience was extremely disappointing.check-in time (3:00 PM - 6:00 PM), and before arriving, I even called to confirm. Despite that, when I got there, I was told the hotel was fully booked. I explained that I had already booked online, but the staff member was very rude and dismissive, simply telling me, “There are too many hotels, I can arrange something else for you.” The customer service was unprofessional, and the reservation staff spoke rudely to me.This is not what I expect from a hotel that claims to be 4-star. I will never stay here again and do not recommend this hotel to anyone.

Bad service, upon checking in reception dest there is cockroach . no towel in the rooms, phone not working . I’ll used my personal phone to call the reception and No one answer . This is my first and last visit in this hotel. Please don’t recommend this hotel

I am a well travelled 50 plus person and The Mansour Suites Hotel has got to be the worst hotel i have ever stayed in! I stayed there once before and at the time, i registered several complaints direct to the management. He assured me that they would action all the complaints (dirty room, blood stained bandages on the floor and general poor service, faulty AC etc)...like a fool i gave them the benefit of doubt and stayed there again this weekend. On check-in, I informed the (NEW) duty manager of the problems encountered on my last stay and I made it clear that I expected better service this time around. I tried to check in at 2.30pm, but I was told in an aggressive tone by indignant front desk staff that check in is only from 3pm. I left and came back around 5pm and checked in. The 3rd floor corridor smelled of rotten food and sewage and the room was filthy, with lots of dirty stains on the carpets, walls & curtains and the bathroom appeared not to have been cleaned for a decade and there were no towels in my room, nor in my friends room next door. We both complained individually and a staff member reluctantly delivered 1 towel to my friends room at approximately 7pm, I followed up on my complaint several times using the WhatsApp number provided (because the telephones in the hotel didn't work), and i finally received one damp towel at 8pm! There were 2 guests in the rooms for a 2 night stay and we had to constantly remind staff that more towels were needed. I eventually received a second towel almost 24hrs later. The Hotel claim to offer Breakfast as included on some tariffs, or as an optional extra on other room types. When i enquired about breakfast, I was told that there is no restaurant facility and therefore no breakfast available in the hotel. My friend that made the reservation was told that breakfast WAS include in the tariff. The staff were all very rude and had no concept of customer care, they should not be working in the hospitality industry. In summary, Mansour Suites are a great example of how NOT TO RUN A HOTEL, in my opinion they should be removed from Qatar Tourism list of hotels. The only good thing about the Hotel is the amazingly hospitable Red Lion Pub, with great atmosphere, great staff, great food and great live music!

Booked the stay from 21 October as arriving 0500 22 October, informed the hotel of expected arrival time. At 0430 22 October as collecting luggage at the airport - received a cancellation advice from the hotel. Called the hotel immediately and was advised the room was no longer available, but they will see what they could do. A room was available on arrival. The room was in a poor state of repair and cleanliness. No bath or hand towels in the room, took until 1130am and 4 requests to finally receive some bath towels. Curtains were loosely hanging off most of the hooks. Floors (both tiles & carpets) were sticky). Grouting in the bathroom looked like it was stained by poop. As the room booked & received was supposed to be a self-contained apartment, there was almost no cooking utensils - and certainly no plates or cutlery for eating. No housekeeping service during the stay. On a positive note; bed was comfortable.