Guest User
December 31, 2024
Overall, we thoroughly enjoyed our experience, especially the warm hospitality and excellent service provided by the LXR team. The kids really enjoyed the private swimming pool and the hot tub. They were in the pool till 10 pm :) The first day of our stay was truly spot on and exceeded our expectations. However, we did face a couple of issues on the following morning that were difficult to overlook. Unfortunately, the air conditioning stopped working and couldn’t be repaired until 1 pm, which was just an hour before our scheduled check-out. Additionally, there was a water leak from the downstairs bathroom ceiling, which caused some inconvenience. That said, we truly appreciate the efforts of the hotel's dedicated staff, who made our stay memorable despite these setbacks. Special thanks to Mariam from Gym Khana restaurant and Hasib, the housekeeping supervisor, for their exceptional service and kindness. We are also deeply grateful to Ms. Nour Kheriji for her patience and professionalism in handling our upgrade requests. Overall, we had an enjoyable experience, and we look forward to returning soon