3-Star Hotels in Dallas

Beds need improving they are hard. The construction around the hotel was a pain to navigate and I Hate that you have to pay $20 a day to park.. but overall a good experience nice hotel and nice staff.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Great location right off the highway and by college campus/Bush library. We enjoyed the room and design as well as the bar/commons area (unfortunately did not bring swim suits for the indoor pool for the cold rainy day, would have been nice). Was a little weird to not have ice available on the floors and finally figured out we had to just grap qt bags out of the freezer in the lobby (no one mentioned that) but for all the fun aesthetics and location there wasnt much we could complain about (as long as you look around and find the best price as online it was coming up wildly different). Overall would definitely stay again and recommend.

Very good. Clean and hygienic. The location is convenient. It's right in the city center. It's convenient to do things. It's convenient to live around. It's also close to the light rail and subway. We arrived at 11:30 in the evening. The journey to the hotel was smooth. We will stay there next time.

First, our experience with this hotel was absolutely horrible. The key system in our door failed multiple times, causing numerous trips to get help to get into our room. Second, the tail lights of our vehicle were stolen over night. The initial manager we worked with was complete unhelpful and refused to help accessing the cameras to give more information to our insurance. Please explain how this happened when they have overnight security that patrols the parking lot?? The manager was dismissive and had the audacity to offer us dinner despite the amount of time and money this ordeal will put us out on. Instead of offering any sort of help he offered dinner. Dinner is offensive in the lieu of actual help and care. Despite all of this, when we spoke with Quin she was amazing. She was understanding, polite, and helped us that best she could. It is ONLY because of our amazing interaction with Quin that this hotel is getting the review we are giving it. Thank you Quin!

I stayed with my son in the 2 Queen Beds Aloft Room for a night and paid 39,000 points, which apparently was a great bargain as the room was listed for over $1,000 a night. I'm not sure if there is any Aloft hotel room in the World worth $1,000 a night, and this one definitely was not. While the room was fine and a little larger than a standard Aloft room, our stay was marred by a few issues. First, housekeeping knocked on our door at 8:25 AM to see if they could clean the room, Second, housekeeping came back at 10 AM to see if they could clean the room. This was despite us requesting and receiving a 4 pm checkout due to my Platinum status. The third and most annoying issue is that there is a metal plate on the road in front of the hotel, so throughout the night and day, there is a loud clanging sound that disturbed our sleep. I understand that this is somewhat outside the hotel's control, but they could at least give guests earplugs and check in, and can complain to the city to have the road crew wedge the plate better so it isn't as noisy. Would I stay again? Definitely not at this price point. If it was a more reasonable $200 a night and they fixed the three issues above? I would definitely consider it.

Excellent service starting from check in. Sabrina always remembers me and makes me feel welcome. Her attitude is always great and I will continue to stay at your facility. I changed from another property and have no plans on changing. She is truly an asset to your team.

Everything was great, the service and amenities. Very courteous to everyone and a lot of hospitality given here and there. The elevator shaky at times other than thought the place was pretty solid. Food wasn’t offered due to COVID but the food in the city is amazing and worth eating I’d recommend.

Great and good service not a great view for those who like the city lights but great location walking distance for great attractions and beautiful rooms

My family and I came to Dallas to visit more family and we stayed at the Springhill Suits. During our stay we used valet services and each time we had an encounter with Chris he was AMAZING. Super on top of everything very time considerate! This guy was such a gentleman. Thank you so much for a bright start to our mornings!