Extended Stay America Suites - Columbia - Greystone Guest Reviews
3.2/5
41 review
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Location3.2
Amenities3.2
Service3.2
Cleanliness3.2
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All reviews(41)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(2)
Michelle0403
Deluxe Queen Studio with Sofa Bed-Non-Smoking
Stayed in Oct 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Jan 29, 2024
一直住這家 有點舊湊合吧 90年代酒店
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Horace H
Stayed in Jun 2024
Family
1.0/5
Posted on Jul 2, 2024
I have pictures to prove what I say. The room was given at $175.64 for three days. The room was not clean. The refrigerator leaked onto the floor. The microwave was a rusty mess. The tv didn't work with the remote. Stove was rusted inside out and the top. NO BREAKFAST was offered and the coffee was not hot. No toilet paper and nothing to put it on once we got some from the front desk. One set of towels for the two of us. No ice in room or in the building. I signed my receipt on arrival and deoarture for $175.64 but they billed my bank at TWICE the amount. I returned to the hotel and showed them on my phone the amount the desk clerk said it was a mistake and it would be fixed, IT WASN'T!!! Before I stay at this hotel again Ill sleep in the car!!!
Response from Property: Dear horaceh125, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Guest User
Stayed in Dec 2022
Other
1.0/5
Posted on Jan 31, 2023
Hallway literally stinks, as in smells terrible. The interior walls are painted an ugly beige that looked like a prison. This place is terribly old, and was room was not cleaned properly. We will not stay here again. At least Crystal was pretty friendly at reception. Breakfast consisted of oatmeal packs, bars, hot water and muffins (coffee wasn't ready when we got there 15 minutes after breakfast started). They should not publicize that they serve breakfast because it wasn't.
Response from Property: Thank you for providing your review. We are disappointed to read you were not satisfied with the condition of our property and breakfast offerings. We also apologize for the cleanliness issues you faced in your suite and will address this with our housekeeping team to ensure we are more consistent in our service delivery. On a positive note, we are happy that you were pleased with the service provided by Crystal. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more positive memory. Sincerely, Hotel Management
Guest User
Stayed in Dec 2022
Other
5.0/5
Outstanding
Posted on Jan 31, 2023
My boyfriend and I moved from Kentucky to Columbia, South Carolina and have been residents at this Extended Stay America for nearly a month now. The staff has gone above and beyond to make us feel welcome and to help us navigate a new town, with which we were unfamiliar. They know us by name and are always quick to ask if we need anything to make our stay more comfortable. I can't say enough about how fantastic the office staff is. There is hot coffee every morning and just an overall welcoming vibe here. I am so glad we chose this location to call home for this first month in a new town.
Response from Property: It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management