Mauritius Hotel & Therme

Very good hotel

Strongly recommend not to stay in this hotel again I must solemnly remind all travelers, **DO NOT CHOOSE THIS HOTEL**! The following serious problems were found during the stay: 1. Poor hygiene The sheets and pillows were covered with hair of unknown origin, the overall environment was dirty and messy, and there was a clear lack of basic cleanliness. 2. **Bad service attitude** When I reported the problem to the front desk, the staff only responded indifferently with "OK" and did not apologize or take any follow-up measures. 3. **Facility and location deficiencies** - The hotel is located in a remote area with inconvenient transportation - **Wi-Fi was completely disconnected the next day**, seriously affecting work and schedule - The room faces the noisy street, **garbage trucks start working at 5am**, the noise and stench are suffocating As a well-known tourist city in Germany, the poor quality of this hotel is beyond reasonable expectations. It is strongly recommended that the relevant platforms remove it from the shelves to prevent more travelers from being harmed! **Subject: Strongly Advise Against Staying at This Hotel - Critical Issues Reported** I must urgently warn all travelers to **avoid this hotel at all costs**. During my stay, I encountered the following unacceptable problems: 1. Extremely Poor Hygiene The bedsheets and pillows were covered with unidentified human hair, indicating a complete lack of basic cleaning standards. 2. **Appalling Service Attitude** When reporting the issues to the front desk, the staff dismissively responded with "OK" without apology or corrective action. 3. Multiple Functional Failures - Inconvenient location with poor transportation access - **Wi-Fi connection completely failed on the second day**, severely disrupting work and travel plans - Room facing a noisy main street with **garbage truck operations starting at 5:00 AM**, producing unbearable noise and foul odors As a hotel in Germany’s renowned tourist city, its substandard quality is utterly negligent. I strongly urge relevant booking platforms to **immediately remove this property** to prevent further harm to travelers!

Very bad, no air conditioning.

Scortesia, servizi sottodimensionati per il livello dell’hotel è cattiva informazione/gestione servizi! Il personale è stato più volte scortese, sia nel check-in, sia nel gestire la richiesta di uso della Spa, sia poi per disturbarci in camera finché ci stavamo riposando, per spostare la moto parcheggiata su loro indicazioni, improvvisamente non andava più bene. Nel 2022 non è ammesso che un hotel 3 stelle superior non sia attrezzato con l’aria condizionata, al limite della decenza. Abbiamo prenotato online con la richiesta di usufruire della Spa ed effettuare dei massaggi.. solo in loco abbiamo scoperto che non era stato gestita la richiesta della spa, e che comunque non sono sulla stessa struttura, ma su un altro hotel a 10’ a piedi. Esperienza negativa.