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After an unexpected travel change, we were booked at Hotel Mirage. It was great! The location is good and a 10 or 15 minute walk from historic downtown. At night you'll want the hotel to call you a taxi, but walking in the neighborhood during the day is fine. There is a good quality onsite restaurant and also a bar which we did not visit. Rooms are clean and spacious. The staff is friendly and helpful and went out of their way to help with a travel issue that arose.

Very good hotel, conveniently situated with helpful staff. Nice small swimming pool was refreshing. One minor gripe, probably no fault of staff, is that the hotel probably has an arrangement with taxi service (though they claim not to), whereby it receives a percentage of fares. The reason I suspect this is that they claimed the fare for calling taxi service to the airport was $600-700 pesos, whereas the Uber app suggested half of that. We ultimately just hailed a taxi on the street and got a ride for $300 pesos.

The geographical environment of the hotel is good, the decoration is fresh and atmospheric, and you can enjoy the city scenery from the room. Victoria Plaza downstairs is very convenient for dining and shopping. Hotel breakfast is average, it is recommended to solve outside

Was very pleased with every aspect of our 2 night stay in Queretaro. The hotel exceeded expectations on every front. The breakfast was great . The courtyard is pretty. The historic city center was beautiful . The aqueduct was mind blowing.

Excellent service and care of all staff I personally received an amazing treatment of Ivan wonderful and very careful treatment very comfortable rooms and rooms Really for holidays or work an excellent place for guests**** Thank you very much !!

I recently stayed at the Crowne Plaza Hotel on a long business trip that was broken up into a 6-day stay, then back home for four days, then returning for 12 days. The hotel is a nice property with a great view overlooking the city of Querétaro. Built on a hillside, almost all the rooms have a great view. The room itself is spacious and well furnish. Bed (king sized) was very comfortable. The décor is a more modern flair with deep red walls and art deco lamps. For myself I prefer a more practical and useful décor, the art deco lamps although very cool liking didn’t offer the lighting I would prefer. The bathroom was spacious with a separate large walk in shower with wonderful tile features and glass doors. The sink and vanity arrangement was clean and modern with a granite counter top and raised sink basin. For me, the lighting was terrible and the mirror a bit too far away for shaving. I can’t imagine how it would be for a woman to apply makeup and do her hair. The bathroom did have a swivel makeup mirror, but again the lighting just seemed a bit dim and inadequate. The amenities are adequate; the gym is small, but guests can use either the Holiday Inn or Crowne Plaza gyms (the hotels are attached to each other). The pool at the Holiday is by far nicer and larger than the strangely triangular shaped pool at the Crowne Plaza. Breakfast at the hotel restaurant was good, not great, but good. I had to eat breakfast the first thing in the morning (6:00 am), and the restaurant was just opening up so understandably the pace seemed a bit unorganized. The signage wasn’t always in place at the food station to let you know what it was. I have traveled all over the world, and I do have to say this was one the strangest selection of food for a breakfast buffet. I have spent almost two years in Central America (El Salvador), and you always have your staple foods. It seems to be hit and miss here. Service was good, but everyday I asked if they had tomato juice only to get a blank stare. My Spanish is not perfect, but tomato in English isn’t that much different the in Spanish. Plus the restaurant had a bar as well, come on I know you have tomato juice at the bar please make an effort to get it. I did use the laundry service as well, and they did a great job. Sometimes you didn’t get all your things back, or you got someone else things but they were quick to straighten things out. Housekeeping always did a great job. They accommodated my special request to have extra coffee packs. Thank you very mush to the housekeeping staff in for room 1212!!! All in all, I would have to say that if the hotel made some minor improvements in the customer service arena it would be a four or five-star review. Little things like getting change at the front desk; we as Americans want to give your staff tips, but you MUST have change available to the guest. It was nearly IMPOSSIBLE to get change at the hotel. Post cards…please have stamps available so your guests can mail

The location is in the center of the old town and it is very convenient to travel. There are many restaurants and Bars next to it, which is especially convenient for eating or shopping. The design of the entire hotel and the layout of the room have left a particularly deep impression on me. I didn't expect that the price of about 1,000 can live in this type of resort hotel, which is particularly satisfactory. The last thing to boast is breakfast. The room rate does not include breakfast. I go to the restaurant on Monday to Friday to order food. I order it now and eat how much I eat. There is a super rich buffet on the weekend for two days. I have an appointment with customers to eat together on Sunday. Everyone is very satisfied with the food.