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Not too bad for a 2 night stay. Hotel was clean, room was quite small, but warm and had ironing facilities and tea/coffee amenities. Old hotel but kept well. Staff were friendly. Show in room 28 had absolutely no pressure. Reported the matter but nobody came to sort it out. Room was not cleaned. Later saw a notice saying the rooms are only cleaned upon request. Well, that’s about it. Oh yeah! Nice fireplace in front of reception and bus stop just outside.

I haven't even checked in or been to the hotel. I called to ask for a late check out and got a load of abuse from a really aggressive man called Horsen or Hussain or something. I told him I didnt like his tone aonhe replied ”well if you dont like my attitude or our conditions you shouldn't have made the booking in the first place”, I asked to speak with a manager to which he replied ”I am the manager so its tough”, I said that I was going to proceed in making a complaint to expedia about this to which he said ”its a non refundable reservation so your loss really”, I said that I would pop by the hotel the next day to talk about it in person to which he replied ”if you come through the doors I will call the police we dont want business of people like you that threatens to complain and give a bad review”. I think they are struggling, Gordon Ramsey its time to step in I think. OMG do not reserve here. I am trying to get a refund.

We stayed here 1 night after flying into Manchester airport late. The GPS took us to the hotel, but we could not find out how to get into the hotel. So frustrating. There is a taxi rank outside which serves the railway station opposite, and the hotel. No where to pull up and offload luggage. No hotel parking either. At 11:00 pm, after an international flight, this was the last thing we needed. Finally, we learned we had to park in the multi-story parking lot, and drag our luggage across to the hotel. Once we were in the hotel, we were greeted by friendly staff. Our room was lovely, and bed comfortable. Breakfast was good. I have food sensitivity issues, and the manager at breakfast was very helpful in guiding me as to what I could and couldn't eat. Food was good. Nice experience despite initial confusion.

My partner and I stayed here for a spa break getaway. Firstly, the hotel is lovely, nicely set out on the outside as well as inside, there is plenty of parking too. The hotel staff are absolutely lovely, so friendly and we were greeted with smiles and plenty of helpful information. One thing I will note is that there are stairs and no lifts, so I wouldn't say it was great for anyone unable to manage stairs. We had King Bedded Room, which was lovely, it was clean, well presented and had everything we needed for our weekend stay, however I wouldn't say the bed was Kingsize, it definitely felt more like a standard room. I'd recommend they get rid of the glass shower curtain and replace with an actual shower curtain that covers more than half the bath, as water had gone all over the bathroom floor. However, when we rang down and asked for more towels they were more than happy to help. Our evening meal was lovely, the starters (small plates) were stunning and the main was okay, they definitely seemed to put more effort into the small plates but it was all tasty and hit the spot (although don't waist plates by putting mash on a separate plate, just put it with the lamb, it looked and felt weird on its own). The thermal suit was fantastic! We spent hours going from steam room to sauna to thermal pool and jacuzzi as well as enjoying a swim in the pool. It was all clean and easy to navigate, the only thing missing was a treatment room to get a massage or two. We couldn't believe the facilities, the gym was huge! We had a look around as we are considering membership and the staff were super friendly, the size was incredible and it was so advanced. If you want use of the gym I'd recommend getting shown around first as there are lots of hidden gems. I'd recommend checking out Parrs Wood Entertainment Centre which is just a short walk up the road, there is bowling, cinema, arcade and lots of places to eat if you want to get out. There's also a nice little pathway down by the river mersey if you fancy a walk. We had a little trouble on checkout, we asked for a late checkout due to other plans and were told that it had been sorted for us to leave at 12pm. However at 11am we had housekeeping knocking on the door telling us we had to leave. I told them we had a late checkout and they argued with us and demanded we leave, they were quite rude. But when I rang down to reception they happily cleared things up for us in a much friendlier way and we left as planned at 12pm. All in all this hotel is a gem! It's perfect for a little relaxing break away. We will definitely be returning.

I have stayed here a few times for work and will definitely come back. The staff are helpful, the food in the pub is great and i love that there is a Starbucks in the lobby! A friend and I walked from the office to the hotel as it's the closest coffee place we knew of. Comfy bed and nice hot showers. The only downside is that the hotel is in a flight path so planes are constantly coming over the hotel and it's LOUD!

I discovered this hidden gem by accident. I had almost given up on finding a hotel that was close enough to the airport as well as to local shopping and had ac. There are only two things I have a problem with in regards to this place. Please note there is not an elevator or lift as the UK states. The other draw back is there is no way to shield the light in the bathroom area. It is hard to describe. There is a beautiful glass door to the right and left in the bath area with a sink in the middle of the space. If one has to get up to use the facilities the light being turned on glares in the face of the other one in bed. One other note is to be careful when closing the glass door. When I closed the door, my finger got closed in the door and it actually cut my finger below the cuticle. After 3 days, my finger is blue and sore. While the hotel is directly under the local airport's flight pattern, we never heard planes unless we were outside. The grounds are astounding as is the building itself. Make sure to check out the artwork throughout the place. If you like hidden staircases, watch out. The place appears to be kid friendly. There is a fabulous playground adjacent to the property. Make sure to purchase duck food for the locals. The bar, while somewhat limited in its offerings, was suitable for us. As to cost, the prices were comparable if not better than other bars/pubs we have visited.. We did not dine in the restaurant, but from what I say, the food looked amazing. The young man working reception was so very nice to help with our luggage as well as anything else we may have needed. The young ladies working in the bar were also very nice. In fact, they were so embarrassed by my asking to take their photo. They said no one had ever asked to take their photo.