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This should be less than a 2 star hotel. Joined along with my husband's business trip. My additional fee to share the room was exorbitant. Positive: We were given an earlier check in which was awesome seeing that we have a small child. Our bed was comfortable. Good location and beautiful view Negative: We were in the hotel for 8 nights. Our room was cleaned 2 times, upon trying to find out why I was told it is because my child is always sleeping. This was very odd as I mostly left the hotel just after 10am and only returned around 6pm. There was one afternoon where I came back at 3pm when my child slept. Often I would even walk past the cleaning lady on our way out in the morning - so just an excuse...ridiculous Our bathroom ceiling collapsed and we found this when we arrived back early evening. Called the manager/ owner - I've left already we will look at it tomorrow is what we were told. The next morning came, nil offering of moving to another room even though there were rooms available.... We were often told our group eats like locusts at breakfast and we should eat less. Which is strange because other guests at breakfast appeared to be eating the same quantity I'm there is allllooottt of maintenance needed. I complained droectly to the logis hotel group of which I received an email response, ” we are sorry the hotel was not up to standard” I feel the way logis hotel group promotes themselves kn their website and what we received is a big discrepancy. I feel for the price that this hotel charges is absurd with really terrible service. Stay away

The hotel restaurant can see the lake, the scenery is invincible, breakfast is available from 7:30-9:00, two hours of breakfast is enough to cover the hotel accommodation fee, after breakfast, go to the back of the hotel to stroll around, the lake is beautiful, the lake is surrounded by clouds and the water is clear. At the end, it can make up for the small insufficiency of the room.

We have recently visited the BB hotel and to summarise, were a little disappointed with our stay. Upon check-in, we were greeted by a queue of 6 people ahead of us with only one member of staff taking care of customers, not an ideal start to the five star experience. Once we checked into our room, the room itself was very new and stylish, clean and tidy with amazing views of the lake, the bed and bathrooms are also brilliant. The pool has an exquisite lakeside location. Sadly from here, we were a little frustrated with the running of the hotel. Small things like bike hire being €60 per person per day… this is a 5* hotel.. this didn’t sit well with us, we spent over €300 on bike hire in the duration of our stay…. Couldn’t some bikes be included? Future guests should note that there aren’t any taxis or Ubers here, it’s also way too far to walk into Annecy. If you don’t bring your own, or hire a bike, I’m afraid you are stranded at this hotel unless you drive. Two paddleboards are available for hire, but again, for €20 per hour when they can be rented for half the price down the lane by the lake side. Embarrassing, profiteering from your paying guests! Could free use of these board be a perk of staying at this hotel?! Security and access was also a little worrying, although Annecy is a lovely place, most nights we walked from the lake path right to our hotel room door without actually seeing a single other person or member of staff. There seems to be a security gate however, during our 4 night stay we didn’t see it closed once. Lake access can also be challenging - a private pontoon is advertised however this was commonly occupied by young locals surrounded by bottles of wine. Again, not really the 5 star experience we’d hoped for conveyed by images on the website. Instead, we were lay on grass by a busy cycle path with locals and other holiday makers from surrounding areas. Overall, the location was great and we will visit annecy again, sadly, not the Black Bass Hotel.

Beautiful Palace in a wonderfully relaxed location right on Lac d’Annecy with a direct and private access to the lake. The hotel itself is rather on a 4* level and could do with some refreshing. In the rooms, many edges have splittered off painting and the last renovation have clearly been done “on a budget”. Staff would need better training to be up to 5 star: long waiting times on reception, untrained staff making lots of errors in bookings and in giving infos. Two real downsides: 1) Spa: no real spa there but just a (nice!) indoor pool and a hammam. The only treatment available are 3 different massages however when booking they’ll never ask you what you choose but just the duration. The quality of massage was little professional. 2) The restaurant: untrained staff, almost rude (she insisted on knowing our dessert choice even before we started our appetizers as “it makes it easier for me”). Quality of food was clearly below expectations. Oversalted, heavy in cream and lack of taste.

The whole hotel is tired and unloved and in need of some serious renovations and updating. Our room was tiny - barely room to navigate the bed and no room even for bags! Floor tiles in the bathroom weren’t fixed and wobbled as you walked on them - noted that this was because the shower had nothing to stop water running across the floor and the grouting had been compromised. There was a problem with our aircon and water was coming through the ceiling outside our room in the corridor- we were amazed no one had seen it as it had obviously been dripping for some considerable time. I asked to move rooms and was told they were full. We reluctantly unpacked and were later told they were moving us because the room had to be sealed off because of the leak! We were moved into the annexe which, to be fair, was much nicer but they are obviously their most expensive rooms and much newer. The website photos are out of date and misleading as it didn’t look anything like this and definitely not as nice! Location is great on the lake but it could be soooooooo much better I’d look elsewhere another time

Les Tresoms Resort is a real gem of a hotel nestled in the perfect spot between outdoor mountain adventure and old world French city splendor. The hotel has such lovely charm with amenities for all the guests to enjoy. We came for a wedding at the resort and the setting, food and service were all fabulous! Our room was so pretty with spectacular views of Lake Annecy and the mountains beyond. We enjoyed an easy walk into Annecy each day and if we had stayed longer (next time!) the trails and bikes on offer would have been fun, too! The pool was lovely for a late afternoon swim with a bit of lounging before enjoying the restaurants at the hotel and in Annecy. A truly lovely part of France that we look forward to exploring more in the years to come. Merci beaucoup!!

Firstly, the staff were so friendly and professional. Very nice hotel and great location, directly across the road from the lake. Rooms are very modern and clean. Parking is superb, safe and accessible for low cars. If I'm back in Annecy, this is where I'd stay again. Fantastic.

Perfect location to unwind, swim and cycle. We booked a privilege room which gave us a small balcony to sit and look across the lake. Note that these are side on to the lake not front facing. We hired bikes from Vincent the concierge (who was amazing, polite, helpful with great advice) and cycled around the lake. The electric bikes were very helpful as it was incredibly steep in parts. We stopped at Baie de Tallories for ice cream and a lovely view. We didn’t pre boom breakfast but did have it both days, very nice but overpriced at €30 pp Quick drink in the bar but didn’t go back as staff were quite rude, very different from the rest of the staff who couldn’t have been more delightful. Great walks into town for food and drinks. Will definitely return (just not to the bar)