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The service in the lobby is great, and it is far from the city center. The hotel beach needs to cross a road to get there. The parking lot charges 150 Egyptian pounds, and there are doormen who are responsible for parking and picking up the car. The sanitary products in the room are not complete, such as towels, and there is no hair dryer. The service attitude of the waiters is good.

The breakfast is rich and varied. The selection is very small. The small fried eggs are good. The hot and cold foods can be combined with your own. The second floor can directly watch the sea scenery. It is really good.

Beautiful old hotel on the water. I had a great sea view. The breakfast is fine but the roof top location of the restaurant and bar is great! The rooms are maybe a bit smaller than other places, but plenty for two of us and it is quite old and historic so one must understand. It’s got old decor, style, and elevator, but the bathroom, TV, and other amenities are modern and working well. I found the bed, pillows and linens to be clean and comfortable. Location is convenient- near shops, street food, other hotels with their bars and restaurants. Right between the library and the fort. You can see both from the rooftop restaurant or room balcony. About a 20 minute to walk to the library, 30-45 to the fort.

We lived in a studio apartment with a kitchen and living room, 14th floor of a neighboring high-rise building, fantastic view of Alexandria, fast internet, comfortable beds, very clean and comfortable. The check-in went quickly, we were immediately taken to the apartment, everything was explained and shown. There weren't utensils for cooking in the kitchen. During the check in we asked to bring plates, pan and etc and we were told that they going to bring it in the morning. But in the morning nothing was brought, we had to go down to the reception once again and remind about the kitchen utensils. Only after that they delivered the required. In fact, due to the lack of kitchen utensils, it made no sense to rent a studio that costs more than a regular room. We were unable to cook dinner for the children and had to go to a restaurant instead, and in the morning again we were unable to cook breakfast for ourselves and the child. When the cookware was finally delivered to us on the second day, it was just wonderful, but the first day disappointed us greatly.

The hotel, frankly, is very wonderful. The staff’s performance is characterized by respect, dedication and cooperation. The food there is truly amazing, the service is wonderful, and the reception of the staff is very, very elegant. I am recommending the hotel to your friends as well. It is trusted and raised to a very respectable level. The place is useful for individuals and families and is very safe enough for the presence of children.

This boutique hotel enjoys a great location within the Royal Montazah Gardens. Rooms are spacious and include most amenities, and although there are no hair dryers in the rooms, the hotel can supply one on demand. The TV satellite channels do not include the major news networks alike Al Jazeera, CNN, BBC etc thus the hotel definitely need to add such channels. The breakfast was great and the service wonderful. The hot/cold water pressure in the showers made it extremely difficult and uncomfortable as you either get very cold or boiling hot water while showering, so they urgently need to fix this problem. We hope to come back. Ashraf El-Khadem EGYPTIAN EXPRESS

I would like to thank Mrs Joumana from guest relations. We faced some challenges when we arrived on the first days but she managed to turn our experience completely. The cleaning became perfect and all our requests were addressed in a timely manner. I also appreciate the complimentary gesture offered by the hotel. I am leaving the hotel as a happy satisfied guest.