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We were greeted at reception by ”Yes” not hi how are you or how can we help you - just ”Yes”. Hubby and I have stayed at Creswick RACV resort 3 time which is much cheaper and have loved staying there, especially the friendly staff. We though we would try Inverloch as its a little closer and we wouldn't have to go through the city. So far our experience couldn't be more opposite from Creswick. After going to our room to have a rest as hubby had worked all morning before driving here, all we could here in our room was a group of people talking loudly in the next room. I realised we had an interconnecting room with them so the noise was easily travelling into our room. I went to reception and spoke to the same woman again, who looked annoyed she had to take her headset off to talk to me. I asked if there were multiple people staying in that room and she just said no there's only 2 people per room. I said well there's more than that in there and with the interconnecting room door the noise is coming straight into our room. She said well it's a hotel, there's other people staying here and they probably just have friends in their room. I said well the interconnecting done isn't helping to which she said in her snooty way, it's not our problem, that's just the way the hotel is designed. Nothing we can do about it. The service in the bar after that was no better. We were clearly looking for a menu only to be ignored. I then asked for a menu and was told they were on the tables. There was not 1 on a spare table. Was then told oh you can have that one there. As someone who paid extra to have a Premium room at $275.00 a night this is not a premium room and definitely not premium service! Do yourself a favour, save money and go to Creswick RACV resort instead if you want to go to an RACV resort.

2x adults and 2x children (8 + 2 years old) Stayed in a Superior Villa: clean, modern. Wifi, Foxtel, coffee (pod) machine. Dishwasher, washing machine, towels and sheets all provided. 2x bathrooms, 2x toilets. Barbecue (and utensils) aircon, fans, nothing more we could ask for. For a local escape from Melbourne this place exceeded all expectations. Our 8 year old was able to have relative freedom riding his bike, playing on the scooter park (scooters provided) and when supervised the indoor pool and separate indoor water park were just awesome. If you want to go to the beach it’s a 2 minute walk otherwise no need to leave the grounds. Can not recommend this place highly enough. No airports. No passports, no customs and really nice neighbours for the week we stayed. Would 100% recommend this for a quick escape out of Melbourne for around the $250/person for a family of 4 for a week. Load the car and go already...!!

First class, clean and spacious. Free parking and good service. Extra bed, suitable for children. Breakfast is also considered good value for money. In a word, it is worthy of praise.

This is the 2nd time we have stayed here. Went with the two bedroomed cabin this time. Cabin was clean, tidy and warm which was what we needed. Only down side was the hot water didn't last overly long. And coming from Queensland to chilly Victoria we definitely felt the cold. Staff were great about giving new and fresh linen.