WWwdaxiaowangArriving in Chongqing from Shijiazhuang, our subsequent stay during this trip was at the Regent Hotel. Let me just say upfront, this review of the Regent reflects the genuine experience of my family and me.
The hotel's facilities are exceptionally comprehensive, and they truly think of everything for their guests. Even hair curlers are available, and they can provide retainer cases and contact lens care supplies. We hadn't brought contact lenses due to travel inconvenience, nor had I brought my retainer, but honestly, staying at the Regent, you truly don't need to worry about such small details. Speaking of facilities, the hotel offers a swimming pool, a bar, Chinese and Western restaurants, kids' DIY activities, and much more.
Despite being a nine-year-old hotel, it is immaculately clean and well-maintained. The overall ambiance and design are very stylish and perfectly complement Chongqing's local culture and charm, with excellent attention to detail.
But above all, it was the service that truly stood out and was the primary reason I chose the Regent. I experienced the hotel's exceptional service two days before check-in, when they proactively inquired about our room preferences and requirements, even offering a choice of pillows. Upon arrival at the hotel, a dedicated staff member was there to open the car door, and our luggage was promptly taken care of by another staff member. During check-in, we were even presented with thoughtful and exquisite children's gift sets. While waiting in the lounge, a warm and welcoming staff member offered us drinks. After a brief respite, we entered our room to find it meticulously prepared for us, including the arrangement of latex and buckwheat pillows. The mattress was a KingKoil, and while the sleeping experience, though excellent, was perhaps a tad less perfect than our premium mattress at home, it was still very good. The toilet was a TOTO with a Washlet, and as someone who's had experience with TOTO products, I was thoroughly impressed.
The staff members were all very enthusiastic and patiently answered and handled any questions or requests. Daily housekeeping and turndown service were provided, ensuring the room was spotless, tidy, and created a wonderfully inviting ambiance. Thoughtful touches like glasses cleaning cloths, weather cards, cable ties, premium bath amenities, and even handling of laundry were all impeccable. The staff at the DIY area, swimming pool, Two Rivers Bar, and dining areas were all exceptionally good. My son was right at the 1.2-meter height threshold, yet they didn't charge for his meals.
The hotel gifted us Chongqing noodles as a souvenir, and we were even allowed to keep the room key cards as a memento. They also gave us dessert vouchers, and we received beautifully packed desserts to enjoy on our journey home. My sincere gratitude once again to every single staff member.
Well, I'll stop here; there are simply too many thoughtful details to list them all. This hotel truly sets a benchmark that many others should aspire to!
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