No.1 2nd Branch Road, Jianxin North Road, Jiangbei District, Chongqing, 400020, ChinaView Hotel Details
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Chongqing Empark Grand Hotel Guest Reviews
4.7/5
Outstanding
8462 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(8462)
Positive reviews(8334)
Reviews with photos/video(3354)
Friendly front desk staff(1356)
Easy to get around(744)
Convenient for shopping(414)
Delicious breakfast(303)
Close to metro(179)
Luxurious(84)
Negative reviews(122)
BAO ANH
Superior Double room
Stayed in Nov 2024
Business travelers
3 review
4.5/5
Great
Posted on Dec 26, 2024
You're excellent!This room is nice, clean!
Response from Property: Dear friends, we sincerely thank you for your support and love for Xiaoyuan, and we are very fortunate to make Chongqing Century Jinyuan a good place for you to rest on your journey. In December, the end of the year, although there is a chill, but everywhere is filled with a different kind of romance and poetry, and the joy of meeting you is a strong touch to this romance. Your satisfaction always urges us to pursue excellence and dare not slack off. In the days to come, Xiaoyuan will continue to provide meticulous services for you and your family, and hope that you can cherish more beautiful memories in December, like the crystal snowflakes, although fleeting, but beautiful and touching. May you have a healthy winter and a happy life.Lobby Manager: Sam Chen
Traveler1
Superior Double room
Stayed in May 2024
Couples
8 review
4.7/5
Amazing
Posted on Jun 26, 2024
This old 5star hotel is in the centre of the town. Very convenient and very well maintained. Everything is within walking distance. Good for shopping eating and sightseeing. Highly recommend.
Response from Property: Dear guests.Thank you very much for your stay and appreciation! It's a pleasure to make your trip a wonderful time. Your appreciation gives Xiaoyuan great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, committed to make every guest enjoy the feeling of home, eagerly look forward to your visit again! I wish you all the best! Lobby Manager:Freya Wang
JonnyB
Deluxe Suite
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Older hotel but very comfortable and clean. Staff is helpful and provides for every request. Short walk to food and shopping. Have stayed here multiple times when in Chongqing.
Response from Property: Dear guest, thank you for your support and encouragement. In this beautiful autumn like poetry, I hope you are happy every day and have a smooth work.
Maggie
Superior Double room
Stayed in Sep 2024
Couples
6 review
2.5/5
Posted on Oct 15, 2024
The hotel is quite old, and the room had a strong, unpleasant odor. The air conditioning wasn’t working at all. We requested a room change because the air conditioner in the first room was noisy and blowing hot air, but to our dismay, the second room had the same issues. Both rooms were stuffy, hot, and smelled bad. Thankfully, we only stayed for one night.
Response from Property: Sorry, little cutie! Due to Xiaoyuan's inadequate management, your accommodation experience was poor and you were unable to fully enjoy your comfort. Xiaoyuan feels extremely guilty! We apologize for your trust in Xiaoyuan. Upon receiving your feedback, Xiaoyuan immediately, actively, and thoroughly corrected the situation. We immediately checked the effectiveness of the room air conditioning and will be more enthusiastic and meticulous in providing you with the highest quality and most satisfactory accommodation experience. We hope you can abandon your past grievances and give us another opportunity to provide you with service. Century Jinyuan is waiting for you! Lobby Manager: Sam Chen
Shrlyn
Superior Double room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Everything was good, just the hotel need some renovation as the furnitures were old
Response from Property: Dear guests, it is a great surprise for us to meet you during the journey. Thank you for your support and feedback. Because the hotel has experienced countless receptions since its opening in 2004, the facilities and equipment inevitably leave traces, and the daily maintenance has been strengthened. Looking forward to one day in the future, after the decoration in Chongqing, we will welcome you again and provide you with more complete services.
Kubytxl
Superior Twin room
Stayed in Jun 2024
Travel with friends
5 review
3.2/5
Posted on Jul 24, 2024
It's a 5 star hotel with a big lobby. However it is quite old. The room has abit old smell... btw it's very near to Guan Yin Qiao.
Response from Property: Dear guests, thank you for your feedback. We are sorry that we did not bring you a perfect trip. The hotel has undergone countless receptions since its opening in 2004, and the facilities inevitably leave traces of time. We will definitely strengthen the daily maintenance and maintenance of the facilities and equipment, and gradually start the hotel's redecoration plan. I hope we can give you a new feeling when we meet next time.
Poh Hock Yeo
Superior Room - Garden-View
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Receptionists, especially Ella, was extremely helpful with our quer
Response from Property: Thank you so much for your kind words! Weare delighted to hear that you had a greatexperience with our service. Our teamworks hard to ensure that every customer issatisfied, and it's truly rewarding to knowthat our efforts have paid off.We look forward to serving you again in thefuture and continuing to exceed your expectations.
KAUSHIK
Superior Double room
Stayed in Jan 2025
Other
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Receptionist Donna is very good and helpful..
Response from Property: 蛇年佳節至,喜氣洋洋迎新春!親愛的客人,感謝您的支持與厚愛,您的五星好評是我們前進的強大動力。小源將持續為您打造温馨如家的入住體驗,滿心期待您的再次光臨。在此,衷心祝您蛇年春節闔家歡樂,心情舒暢,在新的一年裡,事業如日中天,福氣滿滿,好運連連。願您蛇年,如同春天的花朵般絢爛多彩,生活充滿無盡的喜悦與温馨。 大堂經理:Sabrina chen
Guest User
Superior Double room
Stayed in Mar 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on May 3, 2024
Swimming pool under maintenance
Response from Property: Dear guests hello, first of all, thank you very much, for the questions you raised, small source apologize, the hotel is not equipped with swimming pool, also will the feedback to the hotel management, establish a more perfect supporting services, small source hope to let every guest feel our enthusiasm, let you feel a warm. Thank you for having been supporting you for so many years, we sincerely look forward to your visit again!thanks ~Assistant Manager Heidi tan
SHKG
Superior Double room
Stayed in Jul 2024
Business travelers
88 review
4.0/5
Very Good
Posted on Aug 13, 2024
First time to be in Chung Qing, a bit old hotel but not bad overall
Response from Property: Dear, thank you for your feedback. The hotel has experienced countless receptions since its opening in 2004. We will gradually start the hotel's redecoration plan. I hope you can continue to pay attention to our hotel and look forward to meeting you again.
PropesorTuko
Superior Double room
Stayed in Mar 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Apr 15, 2024
The hotel is centrally located in a touristy area called GuanYinQiao around 300 meters from the subway station. The staff at the reception spoke some English and used the translation app as well. They are accommodating and friendly. The room assigned to me was on the 31st floor so using the glass elevator to enjoy the city view was special but not for those who fear heights.
There's a food street nearby if you want local delicacies, plus McDonald's, Starbucks, and Pizza Hut too. The Paradise Walk shopping area where the Apple Store is, is a bit of a walk up towards where the Ninth Street bars are.
All in all, I enjoyed my stay.
Response from Property: Dear guests, hello! Thank you for coming, and sincerely thank you for your love and recognition. It is a great honor for us to leave a good memory for you. It is our duty to let guests enjoy a good check-in experience. We are deeply honored to receive your praise. At the same time, we will be more motivated to move forward. I hope There are more opportunities to serve you! Assistant manager:Heidi tan
Ouni
Superior Twin room
Stayed in Sep 2023
Travel with friends
21 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Everything was to our satisfaction. Nice room, fine amenities and excellent staff - English speaking that is!
Response from Property: The National Day and Mid-Autumn Festival are coming, and we will celebrate together. Thank you for choosing Xiaoyuan. Your love and recognition is an encouragement and support for us. It has always been the direction of our efforts to bring you a satisfactory accommodation experience. We will continue to work hard. At the same time, Xiaoyuan has also carefully prepared a special warmth for you. I hope to celebrate in this During the festival, add some unforgettable surprises to your journey, and look forward to meeting you around the corner again. I wish you a happy Double Festival and happy every!day!Assistant Manager:Heidi tan
Ibrahim Eid H
Superior Double room
Stayed in Oct 2024
Solo travelers
137 review
4.5/5
Great
Posted on Nov 27, 2024
Great location , clean and polite staff
Response from Property: Dear guests, thank you very much for your support of Chongqing Century Golden Resources Hotel. We are still a little lost without your full 5 points, and there may be some inadequacies. I hope to have a chance to talk with you personally so that we can correct it. Thank you again for your feedback. I wish you a happy day.
wahsin
Superior Twin room
Stayed in Oct 2023
Family
24 review
4.0/5
Very Good
Posted on Dec 23, 2023
Good location service so so check in a bit slow room cleanliness are above average but mostly Chinese local tourists stay in this hotel
Response from Property: Dear customer, Thank you for staying at Chongqing Empark Grand Hotel. We are very sorry for your unpleasant stay experience at our hotel. About the check-in time you mentioned is a bit slow, We will try to accelerate the process.We sincerely invites you to stay again and hopes to have the opportunity to provide you with high-quality service again. Wishing you happiness every day!Assistant Manager Sabrina chen
Lalit Sabharwal
Executive Double Room
Stayed in Sep 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 17, 2023
Receptionist was very nice, talented, joyful. Just took few minutes to check-in. Moreover she recognised me as their old customer.
Response from Property: Dear guests, We are very honored to see you affirmation of our service. Thank you for your support and trust all the time. Welcome to check in again! I wish you a happy day. Assistant Manager:Aila Zhao