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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Negative reviews(11)
Eric 享受旅遊
JOYEE River-View City-View Double Bed Room
Stayed in Oct 2024
Solo travelers
5 review
1.7/5
Posted on Nov 10, 2024
Hotel located in a building with several different hotels. Lift always crowded with hotel guests and food delivery . The lifts even used for garbage trolly transportation and full of bad smell. Shower door badly installed and water keep on leaking to toilet floor and slippery.The hotel had no intention to improve this but just stamped a statement to advice to close door for shower. ***. Who will not close door for shower....
Will not stay this so called hotel again....
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. We have reported the garbage transportation problem you reported to the relevant departments and made rectifications. At the same time, we will check the bathroom waterproof strips in the rooms one by one to avoid such problems from happening again. If you encounter any problems in the future, you can contact the hotel front desk, and the hotel front desk will be happy to help you. We are very sorry for the unpleasant experience you have during your stay, and thank you very much for your suggestions to us. We will adjust as soon as possible to provide you with a perfect accommodation environment. I wish you all the best!
Anonymous User
Jiayu Exceptional Double Bed Room
Stayed in Mar 2024
Couples
2 review
2.7/5
Posted on Apr 2, 2024
No aircond for 2 nights stay, claiming that the aircond is servicing
Response from Property: Dear guest, thank you for taking your precious time to review our hotel. We are very sorry that we did not give you a pleasant stay. Recently, the hotel building is undergoing air conditioning maintenance to provide better cooling in the hot summer. I apologize again and wish you a happy life and all the best ~ Hotel Manager: Cheng Cheng
WYY
Jiayu Exceptional Double Bed Room
Stayed in Oct 2024
Family
12 review
4.2/5
Very Good
Posted on Nov 25, 2024
Not bad.
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在嘉遇感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Boutique Room (2 Beds)
Stayed in Jan 2025
Family
1 review
0.5/5
Posted on Feb 11, 2025
Facilities: The smart toilet is really bad. It sprays water as soon as you sit down, and it won't flush after you finish.
Service: The front desk called us to confirm whether to throw away the things on the table. I told them on the phone that you can throw away the bread, but don't touch my takeaway barbecue. When I came back, I found that the barbecue had been thrown away (I only ate a few sticks). When we left, the first girl was quite polite to us. I don't plan to comment on it. The second one was like a foreman, who came over and was mean and said that she gave us 68 yuan. Her attitude was like giving us alms. She also said that you threw away our things yesterday and compensated us 30 yuan. You should have compensated for throwing away things. Besides, who cares about the 30 yuan?
Hygiene: The cleaning lady came to clean the floor and there was a stench after mopping the floor. The mop was like it had not been washed.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying in our hotel and for your valuable suggestions on our services. We apologize for the inconvenience caused to you during your stay and will investigate and rectify the situation as soon as possible. We attach great importance to the issues you reported: 1. Regarding the toilet issue, we have arranged for the engineering department to conduct a comprehensive inspection. In the future, we will also strengthen the inspection of room facilities and equipment to ensure that the equipment is in good condition; 2. Regarding the barbecue and table items, after verification, the front desk will call you to confirm whether they are needed. After confirming that they can be thrown away, the housekeeping department will be notified to clean. However, the hotel also wants to sincerely apologize for the items thrown away on the table and propose a refund. There may be misunderstandings in the communication. We deeply apologize for this. The hotel has arranged special service awareness training; 3. For cleaning and sanitation issues, we have replaced cleaning tools and upgraded the disinfection process, and added a mechanism for guest room inspection. To express our apologies, we have also communicated with you, but the final solution was not approved. We are very sorry for this. It is our fault that we failed to make you 100% satisfied. We apologize to you again and hope to make up for it with our follow-up services and actions. Thank you for your supervision and corrections, and wish you a happy life!
YUNG WAI
Selected Queen Room
Stayed in Nov 2024
Business travelers
2 review
4.5/5
Great
Posted on Dec 5, 2024
The location is very close to Jiefangbei and the surrounding area is lively. The room is large and comfortable
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to rate our hotel! Thank you very much for staying in our hotel, and thank you for your support and love. Your satisfaction is the driving force for our continuous progress and the ultimate goal of all our partners. We are willing to use the most considerate service to bring you the feeling of home. Thank you again for your praise. All the staff of Jiayu Hotel sincerely look forward to your next visit~
Guest User
Preferred Unique Double Bed Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The price is favorable, and I was given a free room upgrade for my first stay. The room is very clean and tidy, and quite spacious. The washing area is separated from the bathroom, and the dry and wet areas are also separated. There is a special tea table, a small coffee table, and a sofa where you can sit cross-legged. The whole house is smart, and the large window is outside the community, but it is quite quiet. There is a laundry room downstairs, which is quite clean. What I like most is its large thermostatic shower, which is very refreshing. The price is good, and I highly recommend it.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your trust and support in Jiayu Hotel. Thank you very much for your recognition of our services. Maybe this is fate, allowing you and me to have a beautiful encounter. Your satisfaction is the driving force for the hotel to move forward. We look forward to seeing you again.
Guest User
Selected Queen Room
Stayed in Jul 2024
Couples
13 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Facilities: The facilities are good, the large projection experience is good, the air conditioning is also very cool, and the bathroom facilities are high-end and comfortable.
Service: The service is very good, the front desk service is warm and thoughtful, and the room service is warm.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and support in Jiayu Hotel. We have been committed to creating a good stay experience for every guest, making every stay full of warmth, comfort and pleasure. Our partners have been providing thoughtful services to our guests, allowing you to feel our attentiveness and professionalism.
Guest User
Preferred Unique Double Bed Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Very good. The front desk service is hygienic. The massage shop is also very close. It is worth recommending at the same price
Original TextTranslated by Google
Response from Property: Dear guests, hello: Thank you for your trust and support for Jiayu Hotel. We have been committed to creating a good stay experience for every guest and making every stay full of warmth, comfort and pleasure. Our partners have been providing thoughtful services to our guests, allowing you to feel our dedication and professionalism.
Celine lintingxuan
JOYEE Premium Double Bed Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The hotel room is large and clean, with complete facilities, good environment and convenient location. 👍🏻
The service attitude is very good and the experience is generally good. The lady who received me when I just booked the room (Yueyue) was very kind, professional and patient, which gave me a good first impression of this hotel.
Until check-in, I observed that the front desk staff were always helpful and positive at all times. They also helped us move the express delivery to the room (there were a lot of express deliveries at the time). I am really sorry to bother you. 🙏🏻
I really recommend this hotel. It is really good! !
Original TextTranslated by Google
6/8
Response from Property: Dear guest, thank you for your trust and support in Jiayu Hotel. We have been committed to creating a good stay experience for every guest, making every stay full of warmth, comfort and pleasure. Our partners have been providing thoughtful services to our guests, allowing you to feel our attentiveness and professionalism.
Guest User
Jiayu Exceptional Double Bed Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 12, 2024
This hotel has good facilities, the service of the front desk brother and sister is also very good, very patient 😋 It is very convenient to go to Hongyadong Jiefangbei 🤗 I was so busy playing that I forgot to take pictures of the hotel room 😀
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and support in Jiayu Hotel. We have been committed to creating a good stay experience for every guest, making every stay full of warmth, comfort and pleasure. Our partners have been providing thoughtful services to our guests, letting you feel our attentiveness and professionalism
Guest User
Preferred Unique Double Bed Room
Stayed in Dec 2024
Other
11 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The facilities are good and the service is OK. The girl the day before yesterday was very nice.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! Jiayu Hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Preferred Unique Double Bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 4, 2025
The hotel facilities are new and clean. There are smart toilets and smart curtains. The shower room also has a retractable rope for hanging towels. It is very convenient and the service is timely. Recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在嘉遇感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Jiayu Exceptional Double Bed Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The room was very clean. Thanks to the facilities team for helping me choose a satisfactory room. I stayed there for two consecutive nights. Except for the slightly poor sound insulation, I was very satisfied with everything else. Recommended!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The best advertising is word-of-mouth recommendations from our customers. We are honored that our services have been recognized by you. Looking forward to your next stay!
Qingfengzhongdexiangrikui
Jiayu Exceptional Double Bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 20, 2024
Good environment
good service
Facilities: good
Hygiene: Good, overall good
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:感謝您對嘉遇酒店的信賴和支持,非常感謝您對我們服務的認可。也許這就是緣分,讓您我有了一場美麗的邂逅您的滿意就是酒店前進的動力,期待與您的再次相聚呀。
youngpyo
Preferred Unique Double Bed Room
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Dec 19, 2024
This was the best value hotel I stayed in during my trip to China. They speak English and I was upgraded to a bigger room (I used my original room because it didn't have an outdoor window).
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home in Jiayu. We look forward to your coming again to review our progress, and wish you a happy day!