Chino Hotels with Pools

I checked in and turned around and a line of people were complaining about no hot water. I turned back around to the clerk and asked for a refund as I di not need a room with no hot water. She informed me that she could do nothing about the wrong she just did me. I would have to wait and get a refund if then at ten am for some reason. I went to the room and the tv did not work there was no heat and the sink was clogged and nasty. I asked for another room but they said sold out and lied and said there would be hot water in the morning. They let me know how much I was appreciated when they laughed at me for complaining about freezing and being dirty in the morning. Avoid this disaster.