Crowne Plaza Chester

Crowne Plaza Chester Reviews

Crowne Plaza Chester

Trinity St, Chester, CH1 2BD, United KingdomView Hotel Details
Crowne Plaza Chester
Crowne Plaza ChesterCrowne Plaza ChesterCrowne Plaza Chester
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Crowne Plaza Chester Guest Reviews

4.3/5
Very Good
122 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(122)
Positive reviews(22)
Reviews with photos/video(1)
Friendly owner(10)
Awesome stay(9)
Great location(8)
Clean and tidy(5)
Trevor McMullan
Standard Super King Room
Stayed in Dec 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 11, 2025
We stayed 3 nights. Pretty much everything was straightforward. Staff were friendly and helpful. The hotel was clean, though a little dated in parts (swimming pool area). Parking was expensive but easy, and the location close to the City Centre was just a dream. All of the main Roman and city attractions are within easy walking distance.  All in all a really good stay. The only niggle I have, is that on the first night we ordered room service after a long trip. It took 3 attempts for the order to be correct. This was disappointing but at the end of the day, it was no massive issue.
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly, Reception Team
Guest User
Standard Queen Room with Single Sofa Bed
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Dec 24, 2024
Great breakfast! Clean room, friendly staff and little one loved the Xmas decs and the pool!
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly, Reception Team
Guest User
Standard Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
It was very good, easy to find, clean, warm, big room, welcoming service.
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly, Reception Team
Kevin
Premium Room
Stayed in Oct 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The hotel is ideally located for a visit to Chester. Room was clean and comfortable.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Premium Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 24, 2025
Great hotel  Great location  Food was lovely and so was the service
Response from Property: Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly, Reception Team
Guest User
Standard Queen Room
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 16, 2024
Excellent service from reception when we arrived to Raffael in the bar/restaurant and all the other staff were helpful and cheerful. Food was excellent, we had a full meal one night and bar snacks the following night and everything was tasty and well presented.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
1 Queen Bed Premium 2 Single Sofa Beds
Stayed in Feb 2024
Family
12 review
4.7/5
Amazing
Posted on Mar 30, 2024
Great location, walking distance to most of the attractions.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Sandra
Standard Super King Room
Stayed in Jul 2023
Couples
2 review
4.7/5
Amazing
Posted on Aug 29, 2023
Fantastic location in the heart of Chester. The room also had an iron and ironing board which was a godsend as we were travelling to a number of locations and living out of the suitcase 😳
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Ambrose
Standard Queen Room
Stayed in Jul 2023
Business travelers
8 review
4.2/5
Very Good
Posted on Aug 27, 2023
Good location, service could be better with more staff.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Ellen Trown
Standard Queen Room
Stayed in Nov 2022
Couples
5 review
5.0/5
Outstanding
Posted on Dec 10, 2022
Second time we've stayed at this hotel. Very friendly staff, excellent service, nothing is too much trouble. Excellent place in the centre of Chester for shops and the Christmas market. Lovely rooms and excellent service in the restaurant. Would recommend and we will definitely be back.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Twin Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 2, 2022
I recently stayed here 2 nights as I was getting married at the registry office, everything about the hotel was fantastic but I want to give a shout out to the young woman on recpetion who was very polite and friendly and arranged for some procecco in the room which we found after the wedding it was a lovely touch thank you
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Room
Stayed in Dec 2021
Couples
1 review
5.0/5
Outstanding
Posted on Jan 30, 2022
Lovely room, very quiet considering its city centre and building work is best by. Room was a little warm but overall would stay again
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Stayed in Feb 2022
Business travelers
1 review
3.0/5
Posted on Mar 3, 2022
the Heating wasn't working, the Room wasn't very clean it needs updating.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Stayed in Jun 2022
Family
1 review
4.2/5
Very Good
Posted on Sep 22, 2022
Staff attentive Nice room Food average
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
HillDennis
Standard Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 13, 2022
Brilliant hotel loved it
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.