Royal House Luxury Apartments - Chester

Well this has to be one of the worst places I've ever stayed. These appartments are not clean to standards. I went out and bought cleaning products. On a arrival the flats are freezing. Owners are tight and control your whole heating system. Hot water does not work. Hanging sockets, holes in the sealing letting what heat your allowed out. They don't respond to any messages. I left a day early due to several reasons. They don't care they just take the money. I will be writing all over every social media platform area about this place. It should be closed down they are not fit to run it

Whilst the property was mostly very clean, there were dirty plates in the cupboard and a dirty tray in the oven. We come to visit our son so we don’t eat out all of the time. We wanted to eat in but there was only one knife for chopping which I’m sure you’ll agree is very unhygienic if you want to chop meat and vegetables. The arm rest fell off the sofa bed, it needs fixing. There are 2 holes in 2 walls. The cushions, towels and bedding are stained although we could tell they had been washed. Still, it’s very unpleasant. There is sometimes a sewerage smell from the toilet. The main problem for us was the heating and hot water. There were no detailed instructions and it was still really hit and miss. The boiler kept showing an F4 fault. We were very cold at times, slept in jumpers and had to just wait to shower until the hot water decided to come on. However, we did like the location and the overall cleanliness but we won’t be staying here upon our return. We contacted them but Alex is clearly a robot and even since our return we’ve heard nothing.

There was no hot water so we were unable to shower. We tried to ring someone multiple times off the number we were given but got no reply. I tried to message the host to see if it could be fixed but again got ignored and got no reply. Instead we got a message from the host asking if we could give them a 5 star review. I replied to this asking if they could at least acknowledge my earlier message but again got no reply. I appreciate no hot water might have been something out of their control, that just needs to be fixed, but it’s the lack of contact or acknowledgment that is the main issuE.

Was a lovely apartment easy to get in and out lift was good had a lovely time

Lovely little apartment, perfect location! First impressions of the apartment was brilliant, excellent location, very clean and modern and fresh looking. Great little kitchen area with full size fridge/freezer. Tv with netflix and WIFI was very good. However, the apartment was very warm, when the windows were open it was fine but when it came to going to sleep they had to be closed because the street noise was extremely loud, also could have done with some kind of black out blinds/curtain because of the huge street light right outside the window which meant the apartment was like day time all through the night. The bed was like sleeping on a rock it was so uncomfortable, the sofa bed was slightly more comfortable but as we were a family of 4 we had to do roations to sleep on it for the few nights we were there so we could all have some kind of sleep. The negatives kind of outweigh the positive for me especially the noise and sleeping comfort which means i wouldnt stay again which is a shame because it was a lovely clean place in a perfect location.

Best for location Amazing location, and a really good rate. Good instructions for getting in and out. Sofa bed was OK, but the double bed was spot on.